Experience

Citizens Information Board

• Ireland
• Information Services
• 1 - 100 Employee

• Standards and Development Manager

  • Jun 2022 - Present

  Responsible for working in conjunction with key stakeholders to improve the quality of services by developing evidence based national standards and implementation support tools for information and advice services. Leading on the development of standards and implementation support tools, including systematic reviews, evidence synthesis, establishing advisory groups and consultations. Creating a strategic plans to deliver standards development processes, stakeholder engagement, communication and optimisation of implementation and impact. Leading and conducting quantitative and qualitative research to underpin national standards, analysing and evaluating information and evidence for applicability and relevance. Writing, editing and quality assuring reports that present complex information in an easily understood format Show less

• Standards and Development Manager

  • Jun 2022 - Present

• Service Delivery Manager MABS

  • Apr 2016 - Present

  As Service Delivery Manager for MABS I worked to support change management in the Money Advice network in Ireland. During my tenure 53 different Money Advice and Budgeting Services (MABS) transitioned to 10 companies, consolidating service delivery and creating governance and financial efficiencies while continuing to maintain the same level of degree of service across Ireland. I oversaw the allocation of the MABS budget and worked to ensure that the service delivered meets the high standards of compliance and customer focus. Show less

• Training Executive

  • Sep 1999 - Present

  Working with adult learners in a fast paced, committed environment, IAssess training needs through needs assessment and input from appropiate stakeholders;Design, develop and deliver creative, learner centered, performance based training programs, modules and materials in multiple modalities including blended learning, interactive e-learning, resource material and taught programmes;Identify, design and evaluate training resources;Use the Learning Management System, Moodle, to deliver programmes;Measure, evaluate and communicate training program effectiveness;Develop externally accredited programmes to meet stakeholder need ( Level 6 and 7)Develop and promote variety of thematic training resources, (Secondary Schools Resource Pack etc) to meet the objectives and ethos of the organisation Show less


Offaly LEADER 2
• Project Development Officer

  • 1997 - 1999


Apple Inc.

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Software Tester

  • 1995 - 1995

  Beta and Alfa testing of software applications on newly manufactured Apple hardware. Beta and Alfa testing of software applications on newly manufactured Apple hardware.