Experience

Drivetech

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Software Developer

  • Aug 2019 - Present



Preact

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Nov 2018 - Jul 2019



Verint

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Engineer

  • Sep 2013 - Nov 2018

  Joined the company in role of customisation developer for customers with needs not covered by the main software suit. Expanded on existing functionality, as well as writing bespoke software to enhance user experience.Developed customer facing application that allowed removal of non-PCI-compliant phone calls in call centre environment. Developed custom reporting solution for large customers (Lloyds Banking Group, BT); java applet for data extraction - including scoping and writing reports and optimising existing ones. Optimised performance of slow-running data imports (Capitec Bank). Wrote and maintained documentation for all customisations that were undertaken, both for support and customer benefit (both technical and user manual documents). Created SSIS packages for