Experience

Me the Customer and I

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Customer Experience Consultant

  • Feb 2022 - Present



Sophia Webster

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Experience Manager

  • Feb 2019 - Feb 2022

• Ecommerce Coordinator

  • Apr 2017 - Jan 2019

• Senior Ecommerce Assistant

  • Mar 2016 - Mar 2018



NET-A-PORTER

• United Kingdom
• Retail
• 700 & Above Employee

• Sales & Customer Care Supervisor

  • May 2013 - Feb 2016

  • Supporting and managing the team while working across five revenue streams and maintaining each channel’s brand identity.• Main point of contact within the management team for our white label clients along with the point of contact for escalations within the department and working closely with other internal departments. • Manage performance levels and KPI’s for the department • Driving the department to reach global sales targets and maintain engagement through incentives and sales coaching• Involved with a number of projects to improve our service offering, customer journey and white label services.• Strong people development including working closely with the team to identify development opportunities including: sales coaching, policy and procedures, product knowledge and brand identity • Manage team performance through objectives and reviews and HR administration • Varied role with the opportunity to develop management skills and improve motivational, communication and organisational skills.

• Sales & Customer Care Senior

  • Aug 2011 - May 2013

• Sales & Customer Care Advisor - White Label

  • Sep 2010 - Aug 2011



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2008 - Sep 2010

  • Worked within a busy Lingerie department, helped define luxury customer service skills and improve on providing that personal service to each and every customer. • Increase product knowledge across a large department while cross selling through personal fittings with customers.• While managing my own brand I was able to improve my organisational skills and multi-tasking. • Insight into working towards a personal sales target along with a department wide target. • Recruitment of new staff, being a buddy to new joiners, responsible for all rotas, daily planners and other department paperwork.



Office Shoes

• United Kingdom
• Retail
• 500 - 600 Employee

• Part Time Supervisor

  • 2005 - 2008

  • Progression within the company from sales assistance to part-time supervisor. • Great experience at task and time management, handling responsibilities, being in charge of a team, leading them towards sales targets and working well with them.• Weekly banking and paperwork, trade reports, weekly rotas, stock takes and numerous sale preparations.• From this role, I was able to learn how to handle responsibility well • Progression within the company from sales assistance to part-time supervisor. • Great experience at task and time management, handling responsibilities, being in charge of a team, leading them towards sales targets and working well with them.• Weekly banking and paperwork, trade reports, weekly rotas, stock takes and numerous sale preparations.• From this role, I was able to learn how to handle responsibility well