Experience

Employment Background Investigations

• Senior Occupational Healthcare Specialist

  • May 2021 - Present

• Tier II Support Senior Specialist

  • May 2019 - May 2021

  Analyze, troubleshoot, and resolve escalated issues with clients in coordination with customer care, account management and sales. Work to understand the root cause of issues and proactively identify and recommend long-term solutions based on the information obtained. Communicate issues or trends with the sales and account management team. Monitor client requests from the company’s internal systems.

• Senior Customer Care Specialist

  • Aug 2016 - May 2019

  Responsible for providing and maintaining quality customer service while developing professional relationships with clientsProvides standardized training on all processes to other team members. Creates and maintains up to date, standardized documentation of procedures for training and reference purposes.Understands and is able to reference federal regulations as it applies to client requests.Provide feedback and ideas for how to better processes creating efficiency.Work individually, as well as participate in a team environment to accomplish goals Show less

• Clinic Network Specialist

  • Jan 2011 - Aug 2016

  Help build client clinic networks. Work with clinics to get the best possible pricing for our clients. Work with clinics on building business relationships. Assist clients in locating clinics for use. I update internal documentation for department on how to follow certain processesCurrently one of the main points of contact for a large Florida State Based Government Agency. I handle their day to day questions with regard to services they require. I work with the client to make sure all results are received to them in a timely matter.Train clients who should add Occupational Healthcare Service (Physicals, Vaccines, etc.) to show them how to use EBI’s CNet-Link™ software.Make sure clinics listed in our internal system are updated with the correct information. This information includes clinic name, address, clinic hours, and phone and fax number. I also enter all clinic contracted pricing into our system.Work with our internal Accounting Department with regard to any incoming clinic pricing discrepancies that may happen.When the Sales Department has a new prospect who is looking into working with EBI, I bid out any clinical services the prospect may request. Show less

• Occupational Healthcare Specialist

  • Dec 2007 - Jan 2011

  Assist with day to day questions, status updates, clarifications, concerns and any other customer related items.I trained new clients on our website. During training I would show them how to look up results and how to find facilities to send their employees to.



Resource Title LLC

• United States
• Real Estate
• 1 - 100 Employee

• Outsourced Title Policy Processor/Loan Scheduler

  • Feb 2005 - Sep 2007

  Processed Title Policies in 13 states including Hawaii, Alaska and California. Retrieved Mortgages and Deeds recorded by county records. Scheduled Loan Closings for the state of Maryland. Assisted in scheduling Loan Closings in other 49 states

• Receptionist

  • Jun 2003 - Feb 2005

  Answered Multi Line Phone System. Sorted incoming and outgoing mail. Sorted and logged all incoming Fed-Ex and UPS Packages