Experience

Entrusted Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Engineer

  • Mar 2023 - Present



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Customer Solutions Architect - Engineer

  • May 2021 - Jan 2023

• Training Lead

  • Mar 2020 - May 2021

  • Worked as a program manager to develop and deliver customized training content for small to medium businesses, as well as Enterprise customers.• Built relationships with customers to drive adoption of Microsoft technologies.• Generated an 82% increase in training events for our team, as well as a 266% increase in attendees.

• Services Advisor

  • Jul 2019 - Mar 2020



Allstate

• United States
• Insurance
• 700 & Above Employee

• Claims Senior Service Specialist

  • Jul 2014 - May 2015

  Interact with customers to obtain the appropriate paperwork needed to sell totaled vehicles in order to issue payment. I work to make sure every customer’s experience is efficient, fair, and addresses concerns they have. Responsible for backing up the theft processor, and handling various tasks and contact calls as needed.

• Total Loss Salvage Processor

  • Feb 2014 - Jul 2014

  Worked with the other processors in an effort to reduce the number of pending vehicles, as well as ensuring that the salvage process moves along as smoothly and efficiently as possible. The timeliness in handling claims directly impacts our ability to recover as much as possible from the sale.



Noodles & Company

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Mar 2013 - Jan 2014

  As manager, I helped oversee all aspects of the restaurant, including supply ordering, inventory management, daily financial recording, employee management, customer service issues, as well as other areas. Work responsibilities included employee training and coaching, customer service issue resolution, and operational efficiencies. It included financial accountability for managing store cash intake and deposits. As manager, I helped oversee all aspects of the restaurant, including supply ordering, inventory management, daily financial recording, employee management, customer service issues, as well as other areas. Work responsibilities included employee training and coaching, customer service issue resolution, and operational efficiencies. It included financial accountability for managing store cash intake and deposits.