Experience

Frontline Accounting

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Marketing Administrator Supervisor

  • Jan 2022 - Present

• Administrative Assistant

  • May 2018 - Jan 2022



ORACLE HOTEL AND RESIDENCES

• Sales Account Executive

  • Mar 2017 - Apr 2018

  From being part of the Front Office Team, I accepted a lateral transfer to the Sales and Marketing Department as a Sales Account Executive.Below are my duties and responsibilities.• Makes telephone calls and in-person visits and presentations to existing and prospective customers.• Develops clear and effective written proposals/quotations for current and prospective customers.• Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business.•Build different database of clienteles.•Handles Corporate, Personal and Government accounts. Actual involvement in banquet service operations.• Submits weekly a sales report to the Senior Account Executive and General Manager.• Participates in trade shows and conventions.

• Front Office Associate

  • Jul 2016 - Feb 2017

  •Responsibilities include handling reservations and answering inquiries through phone calls, emails and walk in. Check in and check out procedures.• Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints and concerns, coordinate the dispatch of work orders to appropriate department and staff, and escalate appropriate issues to management.• Generate night accounting report for all transactions made within the day.



PAL Express

• Philippines
• Airlines and Aviation
• 300 - 400 Employee

• Customer Service Agent

  • Feb 2014 - May 2016

  • Responsible for check-in procedures of passengers and their baggage by reviewing government issued identifications and determining the validity of documents as well as looking over the contents of their check-in baggage. Performed reservation changes (e.g., rebooking, itinerary swapping, upgrading of fare class, upgrading of seats, miscellaneous additional baggage) with the use of Sabre Airlines Solutions as primary GDS. • Facilitates boarding procedures of passengers at the boarding gate to their assigned aircraft for a precise time management agenda. • Responsible for monitoring of the flights by receiving and relaying messages to ground staff, Flight Deck Crew, Ramp Agent, Airport Security, Airport Technicians and passengers when assigned at the Boarding gate or at the Ramp. • Handle passenger complaints by following company rules and with the aim of satisfying both protocol and passengers. • As a Lead Agent at the Check in counter, additional responsibilities includes monitoring of the flights by receiving and relaying messages to staff members at the counter, boarding gate, Transfer Desk, Hub Control and Out station. Provide adequate assistance and compensation to affected passengers (Cancelled flights, Miscon and others) after coordinating with the Duty Supervisor or Duty Manager, transport services and Hotel partners.