Experience

WindshieldHUB.com
• United States
• Automotive
• 1 - 100 Employee
• Dispatcher

  • Jul 2022 - Present


Awesome OS

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Social Media Specialist (Senior Representative)

  • Jul 2017 - Jul 2022

  • Assigned to handle client's Social Media account such as responding to customers comments and direct message. • Handled customers' escalated concerns such as property damage, fraud, product reaction, and etc. • Assigned to handle client's Social Media account such as responding to customers comments and direct message. • Handled customers' escalated concerns such as property damage, fraud, product reaction, and etc.



Just Simply Outsourcing Worldwide Inc.

• Philippines
• Information Technology & Services
• 1 - 100 Employee

• Social Media Specialist

  • Apr 2016 - May 2017

  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. • Generate, edit, publish and share content (original text or images) that builds meaningful connections and encourages community members to take action. • Set up and optimize company pages within each platform to increase the visibility of company’s social content. • Moderate all user-generated content in line with the moderation policy for each community. • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. • Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2014 - Feb 2016

  • Receive and answer calls providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner. • Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership. • Create customer satisfaction survey to drastically reduce potential problems. • Processed customer service transactions to include refunds, store credits, and other service issues in accordance to company policy. • Opened new credit card accounts and provided customer service on existing accounts. • Quickly and effectively solved customer challenges to include following up to ensure remediation. • Maintained quality control seeking new ways to improve customer service. • Demonstrate a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams. • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer. service. • Educated customers on health insurance plans while adhering to HIPAA regulations. Show less



Offsourcing, Inc

• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Social Media Moderator

  • May 2013 - May 2014

  • Community Management and Moderation of Comments & Inquiries in all Social media platforms (Facebook, Twitter, Instagram, Pinterest). • Tagging sentiment of comments / Inquiries and escalating any severe negative issues to the client. • Taking note of common issues to flag, writing reports and finding opportunities to build on trending topics or hashtags. • Community Management and Moderation of Comments & Inquiries in all Social media platforms (Facebook, Twitter, Instagram, Pinterest). • Tagging sentiment of comments / Inquiries and escalating any severe negative issues to the client. • Taking note of common issues to flag, writing reports and finding opportunities to build on trending topics or hashtags.