Mary Jane Gardner
IT Support Trainee at JobTrain- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Tagalog Native or bilingual proficiency
Topline Score
Bio
Credentials
-
Lifelong Learning
CertiProfJun, 2022- Nov, 2024 -
Remote Work and Virtual Collaboration Professional Certificate - RWVCPC
CertiProfJun, 2022- Nov, 2024 -
Google IT Professional Certificate
JobTrain/Coursera
Experience
-
JobTrain
-
United States
-
Non-profit Organizations
-
100 - 200 Employee
-
IT Support Trainee
-
Jan 2022 - Present
Collaborated with peers and performed troubleshooting and resolved Level I technical support issues. Installed, configured and maintained software. Performed remote troubleshooting in Windows Powershell and Linux Ubuntu through virtual machines. Analyzed and documented customer issues through an Assignment Log, optimizing problem solving skills. Collaborated with peers and performed troubleshooting and resolved Level I technical support issues. Installed, configured and maintained software. Performed remote troubleshooting in Windows Powershell and Linux Ubuntu through virtual machines. Analyzed and documented customer issues through an Assignment Log, optimizing problem solving skills.
-
-
-
Laguna Honda Hospital and Rehabilitation Center
-
United States
-
Hospitals and Health Care
-
100 - 200 Employee
-
Certified Nursing Assistant
-
Jan 2018 - Present
Provided quality and individualized care for residents paying special attention even to nonverbal cues and looking out for any physical and mental (behavior) changes. Communicated and coordinated with family members and the medical care team using proper documentation skills and utilizing excellent communication skills to effectively meet each resident's unique needs. Remained flexible, empathetic, and on task no matter the situation. Provided quality and individualized care for residents paying special attention even to nonverbal cues and looking out for any physical and mental (behavior) changes. Communicated and coordinated with family members and the medical care team using proper documentation skills and utilizing excellent communication skills to effectively meet each resident's unique needs. Remained flexible, empathetic, and on task no matter the situation.
-
-
-
Kohl's
-
United States
-
Retail
-
700 & Above Employee
-
Customer Sales Associate
-
Nov 2014 - Sep 2016
Acted as the first point of contact, in person and on the phone, for customers, seeking help with product information, pricing and ad hoc situation. Accurately read and addressed customers' varied issues in a reliable and timely manner. Participated in the company's community and outreach programs. Acted as the first point of contact, in person and on the phone, for customers, seeking help with product information, pricing and ad hoc situation. Accurately read and addressed customers' varied issues in a reliable and timely manner. Participated in the company's community and outreach programs.
-
-
-
Samsung Electronics
-
South Korea
-
Computers and Electronics Manufacturing
-
700 & Above Employee
-
Sales and Marketing Coordinator
-
May 1999 - Oct 2003
Performed as the Executive Secretary cum Sales and Marketing Coordinator Created correspondence and communications for the Executive Officer Collaborated with Singapore Office and was part of the 1 Billion$ feat in the First Quarter of 2000 Managed schedules and meetings for top management and sales personnel including overseas travel bookings and arrangements Remained organized and on task despite stressful situations Performed as the Executive Secretary cum Sales and Marketing Coordinator Created correspondence and communications for the Executive Officer Collaborated with Singapore Office and was part of the 1 Billion$ feat in the First Quarter of 2000 Managed schedules and meetings for top management and sales personnel including overseas travel bookings and arrangements Remained organized and on task despite stressful situations
-
-
Education
-
2022 - 2022
JobTrain/Coursera
Google IT Professional Certificate, Information Technology -
University of the Philippines
Bachelor of Arts (B.A.) Double Major, Comparative Literature and Business Management
Community
