Mary Hornby

Senior Project Manager at UKAR
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Contact Information
us****@****om
(386) 825-5501
Location
Swanland, England, United Kingdom, GB

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5.0

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Alison Galt

I worked with Mary for 5 years at UKAR on various asset sale projects - including sale of some non standard loans and a company sale. Mary is very organised and an excellent project manager but she also has a very good understanding of the business, risk and the processes required for an asset sale. She took on much more than a standard project manager role organising the servicing requirements for the loans going forward and co-ordinating with the buyers and service providers. Mary has great communication skills is a good team player and fun to work with.

ADE ADESANYA

Mary is one of the best Project managers I know. Her attention to detail, governance knowledge, extensive project management skill and amazing (a little scary) memory makes me a fan. Looking forward to working with you again in the future.

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Credentials

  • Managing Successful Programmes (MSP)
    -
    Jun, 2014
    - Oct, 2024
  • Scrum Master
    -
    Apr, 2014
    - Oct, 2024
  • PRINCE2
    OGC
    Jun, 2011
    - Oct, 2024

Experience

    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Senior Project Manager
      • Sep 2016 - Present

      Project management of several loan/mortgage asset sale projects within Bradford & Bingley to assist in the objective to dispose of the Government’s investment in Bradford & Bingley and NRAM while maximising value for the taxpayer. Responsible for the transaction, servicing and system migration projects to ensure all the required activity is complete to firstly progress the transaction to the point of contract signature and subsequently to ensure the ongoing management of customer accounts until the point at which the legal title migrates to the new lender. The asset sale projects I have delivered have sold and transferred in excess of £27bn of mortgage and loan accounts (Residential, Buy to Let, Commercial, and Lifetime/Equity Release) to six different purchasers, each with differing requirements. The programmes often overlapped and I was responsible for delivery of several aspects concurrently.I have also successfully led and delivered, alongside my asset sales programmes, several smaller projects of work while employed by B&B including a replacement to our IFRS9 reporting supplier and a Title Deeds project to either return legacy title deeds to customers or destroy them. I am currently leading a regulatory project to move all customers with a LIBOR linked loan to a replacement reference rate prior to the planned cessation of the publication of LIBOR at the end of 2021. This involves ensuring the business aligns with the FCA principles, the choice of replacement reference rate, development and testing of the new products on our mortgage servicing platform, communication with customers and implementation planning.

    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Senior Project Manager
      • Jul 2016 - Sep 2016

      Williams & Glyn Front Office Delivery Team Responsible for leading the unstructured data, MI and EUDA projects to identify and transition all data, EUDAs and MI as required by the Williams & Glyn business in readiness for the stand up of the new bank on Day 1Leading closure reporting following the recent announcement that the Williams & Glyn programme will close Williams & Glyn Front Office Delivery Team Responsible for leading the unstructured data, MI and EUDA projects to identify and transition all data, EUDAs and MI as required by the Williams & Glyn business in readiness for the stand up of the new bank on Day 1Leading closure reporting following the recent announcement that the Williams & Glyn programme will close

    • United Kingdom
    • Furniture and Home Furnishings Manufacturing
    • 700 & Above Employee
    • Business Change Manager
      • Oct 2015 - Jun 2016

      Responsible for the end to end management of Retail based programmes and projects including visioning, provision of solution design, development, deployment and post implementation support. Ownership of programme plans, resources, dependencies, risks, issues and key decisions.Responsibilities: - Manage portfolio of change activity across various business areas from start, through development to completion - Perform impact assessment and cost/benefit analysis - Support continual evolution of change management strategies - Responsible for stakeholder management across the company - Assess and ensure business readiness to receive change and oversee delivery - Track and report issues and risks and act upon these- Matrix management of a team of agile project managers, business analysts, process analysts, IT developers and test resourceDelivery of several projects including:• A review of the showroom operating model and identification of improvement activity to enhance the customer experience• Development and implementation of a suite of standard operating procedures• Implementation of an appointment booking system within our internal CRM system• Implementation of a ‘notification’ functionality to improve the customer journey and compliance• Integration of outbound calls between a 3rd party provider and internal IT CRM system• Review and enhancement of service offered from customer care team including changes to IVR, extended hours of opening, defined procedure and processes and introduction of enhanced telephony functionality

    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Change Manager
      • Sep 2011 - Sep 2015

      Responsible for end to end project lifecycle to time, cost and quality requirements. Timely and accurate reporting of project progress and risk and issue management. Responsible for the assignment management and leadership of a team of change analysts. Line manager of a team including all routine responsibilities.• Programme manager within Commercial & Private Banking for the closure of several issues relating to Wire Transfer Regulation gaps identified at attestation to our external regulator (Financial Conduct Authority). Delivery of multiple system/platform changes, customer and internal communications, product withdrawal, legal review, identification and remediation of poor quality data and process changes. Management of a wide cross functional stakeholder group and reporting directly to senior executives on progress.• Successful management of a portfolio of projects within the Anti-Money Laundering programme to ensure compliance with external regulation prior to attestation to the external regulator (FCA). Leading a team and driving the implementation of new processes and procedures across the Corporate Banking Division including development of an intranet site for all front line staff and the handover to an operational team. • Lead and driving force of a cross-divisional working group tasked with identifying and embedding process ownership in challenging timescales. Received recognition from the Accountable Executive Committee and other business segments were directed to follow the same structure I had built within CBD• Project management to support the transfer of payment mandates from eBanking to the commercial equivalent. Requiring clear planning, a technology solution, collaboration across different business areas and excellent stakeholder management resulting in assisting a number of customers through the transfer of payment details to an alternate system. The project ensured a focus on customers and clear, supportive communication to ensure success.

    • Law Enforcement
    • 200 - 300 Employee
    • Change Manager
      • Oct 2010 - Sep 2011

      Responsible for managing the transition of the business into new national business streams, implementing new processes and ways of working. Accountable for managing the benefits realisation within thebusiness stream and leading on stream specific continuous improvement. Lead on business stream change programmes and engage and support staff through planned changes.

    • DNA Technical Supervisor
      • Apr 2010 - Oct 2010

      Accountable for maintaining the technical DNA process on site in order to deliver all required Commodity DNA services to other work streams in the business. Responsible for line management, capacity planning, meeting KPI targets and budget management including profit and loss for the unit.Lead in validation, accreditation and implementation of cutting edge, world first robotic equipment and processes following a £3m Business Transformation project to upgrade the DNA processing unit. Utilised excellent organisational and planning skills which achieved targets against extremely challenging timescales.Demonstrated excellent time management of project work and dynamic risk and issue management. This maintained business as usual in the operational unit whilst delivering change project and associated benefits.

    • DNA Process Supervisor
      • Oct 2000 - Apr 2010

      Responsible for the management of staff and resources within the unit to deliver a service to agreed customer contracts. Accountable for the monitoring and management of budget spend, performance of the unit to agreed KPI targets and for the quality of the service delivered to the customer

Education

  • University of Central Lancashire
    BSc (Hons), Applied Biochemistry
    1991 - 1994

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