Experience

Blackink IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Office Manager

  • Aug 2021 - Present

  Financial Accounting and Contract Administration•Work with the management team on updated and new contracts to ensure full execution and consistency to company policies. •Answer customer questions on invoices and billing.•Establish contracts within the contract management and billing system.•Review and monitor hours entered into the billing system for compliance with company policies.•Produce customer invoices from the billing system.•Send reminder notices to customers on late payments.•Manage the quote to cash process. •Track existing customer agreements due to expire / to be renewed. •Work with external tax advisor to provide information for the regular filing of tax returns.•Work with management team to produce annual budget and regular financial reporting.Human Resources•Work with management team to on-board new employees and ensure all policies and procedures are followed with regard to on-boarding.•Track employee paid time off and answer questions from employees on employment policies and procedures.•Manage/submit bi-monthly payroll information to third-party vendor for processing and provide paystubs to employees.•Manage and administer benefit administration with outside suppliers for all employee benefits.•Report to the IEDC the quarterly report on employment and training expenses.Office Operations•Manage Sales Support Specialist to ensure smooth operations for quoting, purchasing, and overall sourcing of products and services.•Manage Support Coordinator and Office Administration. •Monitoring and establishing procedures for office record keeping and ensure the confidentiality and security of data.•Maintain and establish filing systems for both electronic and paper documents, agreements, and contracts.•Executing policy and procedural changes to develop and improve operational efficiency.•Capable of handling sensitive and private company data and information that cannot be shared amongst staff members. Show less

• Office Administrator

  • Aug 2020 - Dec 2021

  * Greet all team members and visitors as they arrive * Answer incoming calls and directing as needed * Prepare and coordinate for client and all-company meetings * Assist leadership team in calendar appointments and administrative support * Enter all payables and receivables into financial systems utilizing QuickBooks and ensure records are maintained according to GAAP * Develop strong relationships with vendor partners and client accounts payable staff * Maintain and file material corporate documents * Answer incoming client support requests and create service tickets into company management system * Assist in managing contract renewals and agreements with clients and partners * Assist with client presentations, reports, and developing sales proposals Show less



Conrad Indianapolis

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Feb 2017 - Sep 2020

  * Perform the duty of check-in and check-out for each guest reservation upon entrance and exit of property and create reservations for transient business utilizing in person communication *Facilitate the handling of all guest complaints and concerns with efficiency and eloquence by exceeding guest expectations using available options * Assist with all the necessary details in regards to large group arrivals, VIP guests, and confidential resumes and guest information * Manage the responsibilities of the front desk by answering phones, assisting guests with issues and concerns, and completing the billing process by either post routing or credit card sales * Perform duties of Lobby Ambassador by greeting all guests of the building upon their entrance and exit, maintaining cleanliness of lobby, assist with all questions and concerns, and facilitating overall guest satisfaction Show less



Indiana Memorial Union Biddle Hotel and Conference Center

• Front Desk/Page/PBX Operator

  • May 2015 - Aug 2016

  * Performed the duty of check-in and check-out for each guest reservation upon entrance and exit of property* Created reservations for both transient and block businesses by phone calls, emails, and in person communications* Utilized the computer system OPERA to help guests with questions and concerns regarding their current, future, past, or potential stay at the hotel* Assessed the resumes and cover letters of potential candidates for our part-time open job positions* Observed the interview (in-person and over the phone) process of the Biddle hotel with my Front desk manager for our open job positions* Recruited potential candidates at the semi-annual campus Career Fair for the page, guest services, parking lot attendant, and front desk job positions* Managed the responsibilities of the front desk by answer phones, helping guests with issues, and completing the billing process by either routing or credit card sales* Trained newly hired employees in the following job positions, page, guest services, parking lot attendant, and front desk, to help maximize staff understanding and ability to do the job* Acted as first point of contact for guests at the Indiana Memorial Union Biddle Hotel and Conference Center* Operated main switchboard for the Biddle Hotel, the Conference Center, and the Student Union* Utilized Opera software to check availability, send confirmation emails, and review the house status* Provided hotel guests with concierge services such as; dining reservations, local and building directions, and suggestions on local entertainment* Assisted hotel guests with luggage as needed and fulfill guest room requests* Maintained cleanliness of hotel lobby to provide a welcoming atmosphere for guests* Processed guest paperwork upon check-out Show less

• Hotel Operations Intern

  • Jan 2016 - May 2016

  * Performed the duty of check-in and check-out for each guest reservation upon entrance and exit of property* Utilized the computer system OPERA to help guests with questions and concerns regarding their current, future, past, or potential stay at the hotel* Assessed the resumes and cover letters of potential candidates for our part-time open job positions and observed the interview (in-person and over the phone) process of the Biddle hotel with my Front desk manager for our open job positions* Recruited potential candidates at the semi-annual campus Career Fair for the page, guest services, parking lot attendant, and front desk job positions* Managed the responsibilities of the front desk by answer phones, helping guests with issues, and completing the billing process by either routing or credit card sales* Trained newly hired employees in the following job positions, page, guest services, parking lot attendant, and front desk, to help maximize staff understanding and ability to do the job* Executed the proper skills learned in order to clean our guest rooms as well as the facilities laundry.* Supervised the housekeeping department as the housekeeping inspector to ensure that all clean rooms and liens are properly cleaned and meet the standards as well as ensure that the housekeeping closets are adequately stocked* Performed the monthly inventory for the housekeeping department to determine what stock was needed and if our monthly budget would allow these purchases* Participated in direct sales calls in order to increase the hotel’s business as well as either maintain or create a relationship with an on campus partner or department* Partook in in-person client meetings to ensure that a client was going to be satisfied with their event or hotel block* Attended many department meetings in order to go over the upcoming business schedule, the yearly budget, the new strategic plan, and discussed ways to increase business Show less

• Associate Director Search Committee Member

  • Feb 2016 - Mar 2016

  * Evaluated all resumes and cover letters of fit applicants to determine which applicants were the best qualified for the position enough to be invited to the next level of the interview process* Collaborated with the other committee members to determine what the qualifications for the position were, which six candidates we felt best met those qualifications, and to invite them to the Skype interview* Conducted the Skype interview for each potential candidate by asking my assigned questions and analyzing each response* Participated in the on-campus interviews for each of the final candidates by attending the staff open forum, the student lead lunch interviews, and the search committee presentation meeting* Evaluated each of the final candidates and present my final opinion to the Executive Director to help aid in his overall decision Show less



IU School of Public Health Career Services

• Event Planning and Marketing Assitant

  • Aug 2014 - May 2015

  * Responsible for researching, designing, and ordering promotional items such as office pens, highlighters, and flexible water bottles to promote the Office of Career Services at multiple events * Participated in the research of potential catering options in the Bloomington area for the 2014 Fall Career Fair in order to provide lunch for event clients * Conducted a series of follow-up cold calls to past event attendees of the Fall Career Fair, Summer Job Camp Fair, and the Spring Career Fair in order to increase attendance and sponsorship opportunities * Researched and identified potential companies to attend our annual career fairs by utilizing office resources and internet data bases * Entered all necessary information regarding potential companies and employers into office database using symplicity software programs * Conducted building and office tours to inform and educate current and perspective students about the School of Public Health and the Office of Career Services * Coordinated general logistics for Spring 2015 Etiquette Dinner including catering, reservations, and maintaining communications with etiquette liaison * Assisted in the overall planning of three annual career fairs geared towards School of Public Health students Show less



MEG & Associates

• United Kingdom
• Construction
• 1 - 100 Employee

• Event Marketing Intern

  • May 2014 - Aug 2014

  * Responsible for pick-up and delivery of essential event items * Responded to Request for Proposals by creating and preparing all necessary documents in order to win the bid for a national organization's annual event * Observed Events Manager in negotiation of contracts for potential events and organizations with multiple different clients * Managed the vendor set-up and logistics for multiple charitable events throughout the three month period * Solicited donations and sponsorship for Beacon of Hope’s Bow Wow Luau contributing to an overall donation of $9,000 * Managed event set-up and tear-down for approximately 10 events in the course of three months to insure the smooth running of each event * Maintained client communication by phone call or via email in a timely fashion * Performed multiple sales calls to local Indianapolis businesses in order to promote Family Fun Night at the Keystone Chick-fil-A location Show less