Mary Hazuka
Asset Manager at Pensam- Claim this Profile
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Bio
Michael Allen Taylor CAPS, CAM
I worked with Mary for three years in one of the largest multi-family apartment buildings in downtown Seattle, WA; Via6. We had 854 apartments as well as six (6) retail spaces there. Mary was in charge of all things "customer service" - disgruntled residents, questions about leases, retail tenants with logistic issues. Mary was able to keep all things in order, move in a positive and timely fashion, and create results. It was quite a feat to run 854 apartments and a first floor full of retail space. She was my right hand and I miss her greatly. I am and will always be proud of her growth and achievement. If she is looking for a position with your company and you are on this page trying to find some information that will help you make a decision to hire her or not... You don't need to look any further. She is the real deal and more than worth her weight in gold.
Jordan Segreto
Mary has been a pleasure and joy to work with. When I accepted my previous role as Assistant Community Manager, I did so excited and eager to learn from Mary. Mary brings over 9 years of software, customer service, and management skills to the table. She displayed her skills by accomplishing a 20 percent rent growth for a 600-unit community, multi-million dollar renovations, and team building. Mary has helped train her team with 3 employees being promoted to a manager or corporate role. As I take my next step with Greystar, I am proud I had the chance to learn and grow as a part of Mary's team.
Michael Allen Taylor CAPS, CAM
I worked with Mary for three years in one of the largest multi-family apartment buildings in downtown Seattle, WA; Via6. We had 854 apartments as well as six (6) retail spaces there. Mary was in charge of all things "customer service" - disgruntled residents, questions about leases, retail tenants with logistic issues. Mary was able to keep all things in order, move in a positive and timely fashion, and create results. It was quite a feat to run 854 apartments and a first floor full of retail space. She was my right hand and I miss her greatly. I am and will always be proud of her growth and achievement. If she is looking for a position with your company and you are on this page trying to find some information that will help you make a decision to hire her or not... You don't need to look any further. She is the real deal and more than worth her weight in gold.
Jordan Segreto
Mary has been a pleasure and joy to work with. When I accepted my previous role as Assistant Community Manager, I did so excited and eager to learn from Mary. Mary brings over 9 years of software, customer service, and management skills to the table. She displayed her skills by accomplishing a 20 percent rent growth for a 600-unit community, multi-million dollar renovations, and team building. Mary has helped train her team with 3 employees being promoted to a manager or corporate role. As I take my next step with Greystar, I am proud I had the chance to learn and grow as a part of Mary's team.
Michael Allen Taylor CAPS, CAM
I worked with Mary for three years in one of the largest multi-family apartment buildings in downtown Seattle, WA; Via6. We had 854 apartments as well as six (6) retail spaces there. Mary was in charge of all things "customer service" - disgruntled residents, questions about leases, retail tenants with logistic issues. Mary was able to keep all things in order, move in a positive and timely fashion, and create results. It was quite a feat to run 854 apartments and a first floor full of retail space. She was my right hand and I miss her greatly. I am and will always be proud of her growth and achievement. If she is looking for a position with your company and you are on this page trying to find some information that will help you make a decision to hire her or not... You don't need to look any further. She is the real deal and more than worth her weight in gold.
Jordan Segreto
Mary has been a pleasure and joy to work with. When I accepted my previous role as Assistant Community Manager, I did so excited and eager to learn from Mary. Mary brings over 9 years of software, customer service, and management skills to the table. She displayed her skills by accomplishing a 20 percent rent growth for a 600-unit community, multi-million dollar renovations, and team building. Mary has helped train her team with 3 employees being promoted to a manager or corporate role. As I take my next step with Greystar, I am proud I had the chance to learn and grow as a part of Mary's team.
Michael Allen Taylor CAPS, CAM
I worked with Mary for three years in one of the largest multi-family apartment buildings in downtown Seattle, WA; Via6. We had 854 apartments as well as six (6) retail spaces there. Mary was in charge of all things "customer service" - disgruntled residents, questions about leases, retail tenants with logistic issues. Mary was able to keep all things in order, move in a positive and timely fashion, and create results. It was quite a feat to run 854 apartments and a first floor full of retail space. She was my right hand and I miss her greatly. I am and will always be proud of her growth and achievement. If she is looking for a position with your company and you are on this page trying to find some information that will help you make a decision to hire her or not... You don't need to look any further. She is the real deal and more than worth her weight in gold.
Jordan Segreto
Mary has been a pleasure and joy to work with. When I accepted my previous role as Assistant Community Manager, I did so excited and eager to learn from Mary. Mary brings over 9 years of software, customer service, and management skills to the table. She displayed her skills by accomplishing a 20 percent rent growth for a 600-unit community, multi-million dollar renovations, and team building. Mary has helped train her team with 3 employees being promoted to a manager or corporate role. As I take my next step with Greystar, I am proud I had the chance to learn and grow as a part of Mary's team.
Credentials
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Certified Apartment Manager
National Apartment AssociationNov, 2016- Nov, 2024
Experience
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Pensam
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United States
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Real Estate
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1 - 100 Employee
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Asset Manager
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Oct 2022 - Present
Pensam is one of the country’s largest private real estate investors and capital providers specializing in the U.S. multi-housing sector. Pensam has invested in over 48,000 units spanning across 170 communities and 28 states. As an integrated firm, the company is also uniquely positioned to leverage the synergies of its three service lines – equity, debt and development. As an Asset Manager for Pensam, my primary responsibilities are supporting the operations and performance for Pensam’s portfolio, working to maintain and improve strategic plans to ensure maximization of performance. Additional responsibilities include monitoring leasing and operating activity, analyzing and reviewing property-level financial reports, conducting property site inspections, evaluating local market trends, providing property rehabilitation administrative support, and aiding in the investor reporting process.
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Greystar
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United States
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Real Estate
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700 & Above Employee
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Community Manager
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Jan 2018 - Oct 2022
Greystar is the global leader in rental housing with expertise across all rental housing sectors across geographies, striving to provide beautiful living environments and innovative services that enhance the living experience. As a Community Manager, I oversee the daily operations of apartment communities. I manage and develop both resident and client relationships by understanding customer needs and exceeding revenue expectations.Selected accomplishments include:🔹Relentlessly provide amazing experiences for prospects and residents through conflict resolution, customer service, and building rapport with residents and prospects. Accomplishments include achieving 10% rent growth and 52% retention in Q1 2022 (standard retention is 50%).🔹Hire teams and develop 13 associates on skills such as professional communication, customer service, and sales. In 2022, mentored and fostered 5 team members to internal promotions.🔹Write and execute 12-month operating budgets with a net operating income of $7.8 million in 2022 by monitoring expenses and implementing creative ways to drive revenue.🔹Analyze trends in the market to make informed decisions on best-operating practices to ensure optimal performance and provide detailed notes on variances in budget expectations. Accomplishments include annual rent growth of 19.9% year-over-year in Q1 2022.🔹Experience in project management through managing capital projects such as a fitness center, rooftop renovation, dog wash renovation, and security camera renovation by gathering bids, executing contracts, and ensuring satisfactory work is completed. Collaborate in the management of capital improvement projects totaling a value add of $1.8 million in 2022.
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Assistant Community Manager
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Oct 2014 - Jan 2018
As an Assistant Community Manager with Greystar, I assisted a Community Manager with the daily operations of both tax credit affordable communities and luxury high-rise communities. This included executing legal notices, and managing delinquency through frequent and direct communication with residents.Selected accomplishments include:🔹Awarded the Assistant Community Manager of the Year Award for 300+ units at the 2018 Emerald Awards hosted by the Washington Multifamily Housing Association.🔹Executed monthly accounting duties such as deposit accounting, entering rent payments, and processing payables in assets up to 645-units.🔹Organized and executed annual affordable housing recertification for 200 units for the Washington Tax Credit program.
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Leasing Professional
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Apr 2013 - Oct 2014
As a Leasing Professional with Greystar, I led tours of the apartment community and assisted customers throughout their lifecycle as a resident. This experience gave a solid foundation of customer service, sales, and customer satisfaction.Selected accomplishments include:🔹 Contributed to the lease-up of a 654-unit asset that reached stabilization under expected timelines utilizing revenue software systems LRO and Yieldstar.🔹 Lead tours of the community, completed follow ups, finalized leasing paperwork, contributed with other resident and client needs while leasing over 115 apartment homes.🔹 Built strong-foundation in customer service by serving in a customer-facing role. Built lasting relationships with residents through trust, rapport, and accountability. Followed through with management on any needs a resident brought to my attention.
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Education
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2008 - 2012
Gonzaga University
Bachelor of Arts - BA, Public Relations, Advertising, and Applied Communication
Community
