Experience

Global Shares

• Ireland
• Financial Services
• 400 - 500 Employee

• AML/KYC Analyst

  • Apr 2023 - Present

  Cork, County Cork, Ireland



TransferMate Global Payments

• Ireland
• Financial Services
• 300 - 400 Employee

• Operations and Performance Manager

  • Sep 2021 - Mar 2023

  Remote •Manage the day-to-day operations and work closely with the senior management team to ensure payments and queries completed within required SLA's •Promote adherence to company policies and procedures •Tracking and monitoring of adherence & understanding of new procedures and guidelines rolled out •Review and analysis of current procedures, implementing change where required. •Development and maintenance of procedural and process documentation on key areas • Management of team… Show more •Manage the day-to-day operations and work closely with the senior management team to ensure payments and queries completed within required SLA's •Promote adherence to company policies and procedures •Tracking and monitoring of adherence & understanding of new procedures and guidelines rolled out •Review and analysis of current procedures, implementing change where required. •Development and maintenance of procedural and process documentation on key areas • Management of team including ongoing reviews and performance • Establishment and setting of SMART objectives for the team and continuous review against objectives set • Drafting and roll out of training on key operational procedures Show less



AIB

• Ireland
• Banking
• 700 & Above Employee

• Quality Management Official Kinsale Branch

  • Feb 2021 - Sep 2021

  Cork, County Cork, Ireland

• Senior Customer Operations Specialist

  • Aug 2020 - Feb 2021

• Business Customer Advisor/Senior Sales Advisor

  • Sep 2018 - Aug 2020

  AIB Cork

• Retail Sales Advisor

  • Feb 2018 - Sep 2018

  AIB Cork



KBC Bank Ireland

• Financial Services
• 700 & Above Employee

• Management Associate - Operations & Retail, Assistant Hub Manager

  • Jul 2017 - Feb 2018

  Cork, Munster, Ireland Primarily a Quality and Operational Management Role Key requirement here was the oversight and management of the hub operating procedures relating to compliance and key controls To ensure Hub Governance and controls are robust and consistently implemented To test and ensure staff's work is carried out in a compliant, timely and accurate manner I was responsible for the necessary Retail Hub compliance & testing as well as production of, weekly, monthly & quarterly compliance reports… Show more Primarily a Quality and Operational Management Role Key requirement here was the oversight and management of the hub operating procedures relating to compliance and key controls To ensure Hub Governance and controls are robust and consistently implemented To test and ensure staff's work is carried out in a compliant, timely and accurate manner I was responsible for the necessary Retail Hub compliance & testing as well as production of, weekly, monthly & quarterly compliance reports including reporting on potential operational risks and mitigants put in place to offset same. To assist in the management of the team development plan and support through the provision of coaching, training and ongoing mentoring and feedback to team members I was also responsible for various HR aspects of the Retail Team staff. Show less



AIB

• QFA, Retail Sales And Advisory

  • Jun 2012 - Jun 2017

  Cork



Lancome

• Business Manager

  • Nov 2009 - Jun 2012

  Dublin, County Dublin, Ireland As a successful Business Manager I was responsible for a team of 9 staff in a competitive Retail Environment where adapting how we moved forward assisted us in achieving sales targets. This was achieved through clear communication with regard to the necessary course of action and strategy required to drive the business forward. It involved not only ensuring KPI's were consistently meet but that as a team we developed the business outside the key confines of a "store" environment. We adopted… Show more As a successful Business Manager I was responsible for a team of 9 staff in a competitive Retail Environment where adapting how we moved forward assisted us in achieving sales targets. This was achieved through clear communication with regard to the necessary course of action and strategy required to drive the business forward. It involved not only ensuring KPI's were consistently meet but that as a team we developed the business outside the key confines of a "store" environment. We adopted a one team approach where collaboration and drawing on key individual strengths and natural aptitude lead to a consistently high performing team. Show less



Christian Dior Couture

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Account and Event Manager

  • Feb 2006 - Dec 2009

  Debenhams, Dublin and Brown Thomas Dublin May 09 - Dec 09 Account/Event Manager, Christian Dior, Debenhams, Dublin March 07-May 09 Event Manager/Make-up Artist, Christian Dior, Brown Thomas, Dublin Feb 06 - March 07 Account Manager, Christian Dior, Debenhams, Cork.



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Make-up Artist and Sales Consultant

  • Dec 2004 - Feb 2006

  Debenhams Mahon Point Cork Customer Service • Achievement of targets set for new company door • Establishment and building of a customer base in a new account • Introduction of new products to existing customer base and to new customers • Liaising with Account Manager, Head Office and Debenhams Management Sales/Merchandising • Maximise sales through first point of contact • Manage personal sales targets in line with account targets • Promotion and maintenance of the company brand image