Experience

Logikcull | a reveal technology

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2023 - Present



Relativity

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • Jul 2022 - Jan 2023



Zenoti

• United States
• Software Development
• 700 & Above Employee

• Senior Project Manager

  • Feb 2022 - Jul 2022



Zapproved

• United States
• Software Development
• 1 - 100 Employee

• Program Manager, Customer Upgrades

  • Jan 2020 - Mar 2022

  - Facilitated Zapproved’s first beta program with 20 enterprise customers for new SaaS ediscovery software resulting in a successful product launch- Partnered with Product and Engineering teams to develop scripts to run customer upgrades- Drove customer engagement through designing tailored business and technical solutions that aligned with new product offerings- Assisted onboarding 3 new hires and developed training content and best practices for customer upgrades- Transitioned 90% of customer base to new SSO provider as a precursor to customer upgrades to new product Show less

• Senior Project Manager

  • Jan 2018 - Jan 2020

  - Implemented Zapproved products for complex Enterprise customers- Designed user acceptance testing and playbooks for implementations- Facilitated data migration from legacy software to Zapproved products - Served as a subject matter expert for the project management team

• Project Manager

  • Dec 2016 - Jan 2018

  - Designed project plans and implemented Zapproved products for new customers- Assisted customer IT resources with technical integrations including email deliverability, SSO and API connections- Managed educational training sessions for the Customer Success team- Composed and validated external and internal process documentation



DTI LLC

• United States
• Legal Services
• 300 - 400 Employee

• Project Manager

  • Aug 2015 - Dec 2016

  - Managed electronic discovery from data collections through productions- Conducted planning calls with clients and sales to gather project information details and set goals and timelines- Provided technical and functional expertise to client project teams- Forecasted weekly revenue for all projects and reconciled monthly invoices

• Associate Project Manager

  • Dec 2013 - Aug 2015

  - Planned, tracked, and implemented client projects including documenting change requests and impact assessments- Developed and maintained standard process documentation- Obtained Relativity Certified Administrator certification



McKinstry

• United States
• Construction
• 700 & Above Employee

• Brand & Business Services Support Specialist

  • Jun 2013 - Oct 2013

  - Compiled project closeout reports including Operations & Maintenance manuals and Measurement & Verification reports - Reconciled invoices and managed supply inventory and ordering on a weekly basis - Coordinated presentations with McKinstry vendors and clients - Assisted event planning efforts including office parties, benefits fair, safety trainings, and client appreciation events - Compiled project closeout reports including Operations & Maintenance manuals and Measurement & Verification reports - Reconciled invoices and managed supply inventory and ordering on a weekly basis - Coordinated presentations with McKinstry vendors and clients - Assisted event planning efforts including office parties, benefits fair, safety trainings, and client appreciation events



SMG Engineers, Inc.

• United States
• Civil Engineering
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2012 - Apr 2013

  - Sourced and screened engineer and designer applicants - Organized and archived job files and drawings and digitized blue print files - Compiled standard operating procedures to include procedural steps for training and reference tools - Sourced and screened engineer and designer applicants - Organized and archived job files and drawings and digitized blue print files - Compiled standard operating procedures to include procedural steps for training and reference tools



Sony Music Entertainment

• United States
• Musicians
• 700 & Above Employee

• Marketing/PR Intern

  • Sep 2011 - Dec 2011

  - Assisted marketing and media departments with various press mailings, maintenance of press lists, and social media - Assembled press kits and weekly artist press clippings, and facilitated press releases in mass quantities - Managed inquiries related to media - Reorganized the Masterworks Broadway library including creating a comprehensive list enabling title and inventory searches - Assisted marketing and media departments with various press mailings, maintenance of press lists, and social media - Assembled press kits and weekly artist press clippings, and facilitated press releases in mass quantities - Managed inquiries related to media - Reorganized the Masterworks Broadway library including creating a comprehensive list enabling title and inventory searches



BIC

• France
• Manufacturing
• 700 & Above Employee

• Import/Export Intern

  • Jun 2011 - Sep 2011

  - Performed monthly self-assessments for BIC on vendor invoices and broker errors - Prepared corrective action based on self-assessment expectations and results - Analyzed custom entries in preparation for an audit focusing on internal controls - Classified imported goods in the system’s database which served as the binding document for the broker - Managed import tracking to view and review transit time and exceptions - Controlled customs clearance inquiries and direct communication with broker for Harmonized Tariff Schedule reconciliation Show less



Red Parlor Records

• Norwalk, CT

• Marketing/PR Intern

  • Jan 2011 - Jun 2011

  - Created and implemented a process to pitch Red Parlor artists’ music to creative directors at international advertising agencies for consideration in television commercials, television shows, and film soundtracks - Established a database to track pitches to creative directors at international advertising agencies - Campaigned nationally for the Ezra Furman & The Harpoons album “Mysterious Power” using social media, mass quantity press releases, and radio promotion - Reviewed artist contracts to gain insight and knowledge into the music industry Show less