Chief Executive Officer

• Apr 2019 - Present

COO

• Jun 2018 - Jul 2021

As the COO, I work with all departments to reduce process waste levels by streamlining systems, ensure high rates of employee engagement, build and nurture company culture, and ensure high-quality standards.I am overseeing the following departments: Operations, Leadership Mindset Training, Media, IT, Accounts Receivable, Event Planning, Internal Training and Development, Customer Experience, and Administration Roles.

Vice President Operations/ Coach

• Jun 2017 - Jun 2018

As the VPO I helped organize operational standards and systems across the company. Leading integration projects to take our systems from paper trails to software automation. Allowing our coaches to be more effective, reducing errors, and increasing office efficiencies. Overseeing the Service, IT, Leadership Mindset, Event Planning, Team Training Content, and Administration divisions.

Service Operations Manager/ Team Training Coach

• Jan 2016 - Jun 2017

As the Service Operations Manager, I lead a team of directors and developed training systems and processes to increase client success rates. Along with coaching a full pannel of functional medicine practitioners and being the Team Training coach for our clients.

Director

• Jun 2013 - Jan 2016

Coached functional medicine practitioners and their teams on business strategies. Developed educational materials and videos to support team member education on our program. Created and delivered team training courses.

Front Desk Assistant

• Jun 2012 - Aug 2013

Joining the Imagine Wellness Centre team as a front office assistant was a wonderful experience. I was able to use the customer service, sales, management, and communication skills that I developed through my time as a manager and inspector. My role was to take care of the practice members (patients) needs and ensure that everyone's needs were met. In addition, to working with practice members I ran our weight loss program, gave office tours, taught classes, streamlined the supplement inventory process, connected with leads, completed new prospect calls, reviewed contracts and financial documents with new practice members and helped to ensure our team was on track to hit our monthly goals. I left the Imagine Wellness Centre when founder Dr. Charles Webb created Freedom Practice Coaching to make a greater impact through teaching other functional medicine pracitioners. Thus changeing even more lives. Show less

Food Service Specialist

• Sep 2010 - May 2012

I started working with Ecosure as a contractor and quickly became certified to complete inspections according to customer requirements for over 30 brands. EcoSure is a 3rd party inspection company and the evaluations included things like food safety, customer service, cleanliness, building condition, team member performance, brand-specific requirements, and compliance checks. After the inspections, I would prepare reports and review the findings with the management team. Praising the positive and addressing high-level concerns. In addition to the inspections, I was certified to teach ServeSafe Food and Alcohol courses and would teach classes regularly. My favorite part about working for EcoSure was the ability to work alongside managers and team members that wanted to improve their brand's standards. EcoSure when through a staffing transition in which Specialists moved from contractors to full-time employees. I was selected out of the six people in the San Antonio area to cover the San Antonio and South Texas divisions. Show less

Kitchen Manager

• Jan 2009 - Jan 2010

It was an honor to be part of the opening management team. My role was in the kitchen working alongside the Executive Chef Tony Lucas to run a professional and exceptionally run kitchen. Managing a team of 65 and two full running lines to serve the 1200 people that could be seated in our establishment. It was incredible to help build and run the systems that kept the kitchen running on time and crystal clean. Knowing the high standards of GM Tom Williams this place will be around forever. If you're in Pittsburgh its a must-stop location for the best German fair and brew. Show less

Kitchen Manager

• May 2004 - Jan 2009

I started my journey with TGI Friday's in 2004 as a supervisor at Cedar Point. It was a wild summer and I learned a lot about guest service, making schedules, bartending, and managing teams. I went back to school and was part of the opening team as a cook at the State College, Pa location. Quickly I learned every station and upon graduation, I accepted a job with Fridays in Pittsburgh. In about a year I was promoted to kitchen manager and given a location to run. I worked at TGIF until going on to Hofbrauhas, my manager Tom Williams used to work for Friday's and ask me to join his team. After leaving Hofbrauhas and moving to San Antonio to be with my sister while her husband was at war I worked for TGI Fridays as a manager and then kitchen manager before leaving to inspect hotels and restaurants across the state. TGI Fridays will always have a place in my heart. <3 Show less