Experience

SEMCO ENERGY

• United States
• Utilities
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2022 - Present



Ascension

• Hospitals and Health Care
• 700 & Above Employee

• Registered Medical Assistant

  • Apr 2007 - Sep 2022

  Receive and direct phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients Check-out patients, assist with referral processing, and arrange laboratory services Prepare patients for examination, take vitals, and record patients' health history Set-up EKG machines, administer injections and medications, and perform routine specimen collection and tests Prepare equipment and examination rooms, and clean instruments Assist physician with medical treatments, procedures, and exams Equip exam rooms with appropriate supplies Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required to do the job. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepare new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. Assist with administrative duties such as handling faxes, opening mail, and data entry. Show less