Experience

Destination Residences Snowmass

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Nov 2023 - Present

  Top of The Village

• Assistant Property Manager

  • Nov 2021 - Nov 2023

  Snowmass Village, Colorado, United States

• Guest Services Manager

  • Apr 2021 - Nov 2021

  Snowmass Village, Colorado



Vail Marriott Mountain Resort

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Jan 2021 - Apr 2021

  Vail, Colorado, United States



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Rooms Inspector

  • Aug 2020 - Oct 2020

  Yellowstone National Park



Grand Hyatt Denver

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Executive Housekeeping Manager

  • Jun 2019 - Jul 2020



Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Guest Experience Manager

  • Feb 2018 - Jun 2019

  Oversee and coach service expectations and best practices for the front of house operations; front desk, bell, telecommunications, concierge, golf and regency club.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Corporate Management Trainee- Rooms Operations

  • Jun 2017 - Feb 2018

  Greater Chicago Area ● Gained familiarity with all departments through Corporate Management Training (“CMT”) rotational program, shadowing each department to see its functionality and interaction with the Front Office ● Proficient with Opera, Reserve, Colleague Advantage, HotSOS and other interacting systems ● Oversaw daily operations of 30+ team members while adhering to union collective bargain agreements ● Ensured guest experience exceeded expectations through caring service coinciding with Hyatt… Show more ● Gained familiarity with all departments through Corporate Management Training (“CMT”) rotational program, shadowing each department to see its functionality and interaction with the Front Office ● Proficient with Opera, Reserve, Colleague Advantage, HotSOS and other interacting systems ● Oversaw daily operations of 30+ team members while adhering to union collective bargain agreements ● Ensured guest experience exceeded expectations through caring service coinciding with Hyatt standard Show less



Espresso Royale Coffee

• Barista

  • Mar 2017 - Jun 2017

  East Lansing, MI ● Preformed supportive tasks of restocking, cleaning and prepping for both opening and closing of shop ● Prepared and served drinks within health code and cafe standards while operating the Square Point of Sale



Kellogg Hotel & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Trainer, Banquet Server

  • Jan 2015 - Sep 2016

  East Lansing, MI ● Instructed new employees on company routines and expectations ● Executed actions related to setting and serving events ● Customized room construction to cater to various groups



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • May 2016 - Aug 2016

  Lake Yellowstone Hotel & Cabins- Yellowstone National Park, WY • Optimized front desk operations concerning reservations • Promoted sales and guest experience through tours • Provided knowledge of property and experience to visitors



Comos Restaurant

• United States
• Hospitality
• 1 - 100 Employee

• Manager, Server, Cashier, Hostess

  • Jun 2009 - Aug 2016

  Ferndale,MI ● Actively contribute to weekly management and sales meetings ● Proficiency in Point of Sale Restaurant Manager system ● Flexible in rotation of front and back of house duties



Dixie Frosty Freeze

• Server, Cashier

  • Jun 2012 - Aug 2014

  Clarkston, MI ● Advised new owners on business operations and products ● Officiated training and customized menu during management change ● Generated basic system of accounting while balancing register ● Developed fluency with point of sale