Mary Grace Santiago

(OJT) at AC Education, An Ayala Company
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Experience

  • AC Education, An Ayala Company
    • Philippines
    • Education Administration Programs
    • 1 - 100 Employee
    • (OJT)
      • Dec 2018 - Present

      PEP (OJT) by Ayala Education Technical Support Specialist December 2018- Present -Handled Customer inquires and processed requests. - Executed probing by asking open and close-ended questions to find the root cause of the customers issue or request. - Provided step by step instructions aligned to customer profile for issue resolution. - Manifested extra mile by educating customers on items they did not request for. PEP (OJT) by Ayala Education Customer Service Specialist December 2018- Presented - Handled customer inquiries and processed requests. - Executed empathy and assurance, Actively listening, probing, and de-escalation skills to address the customers issue or request.

Education

  • The National Teachers College
    Bachelor of Science in Business Administration, Marketing Management
    2015 - 2019

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