Experience

SeaN'Rent

• Israel
• Hospitality
• 1 - 100 Employee

• Sales and Customer Service

  • Dec 2021 - Present

  - Building rapport with clients, offering suitable apartments based on guests' preferences. - Entering all confirmed reservations into the computer systems verifying that all information obtained is correct. - Checking the arrival list of the guest to ensure that the reservation information is correctly set up in the system and requests are delegated to the corresponding departments. - Charging of credit cards in accordance with the cancellation policy of the booking. - Coordinating essential details with the ground team prior to guest arrival. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Assistant Reservations Manager

  • Feb 2016 - May 2017

  - Setting up group reservation in the system ensuring that the contracted room nights are utilized based on contract. - Checking hotel inventory e.g. Room type, overbooking limits, system interface issue - Assisting the manager when it comes to forecast, complaints and strategy in upselling. In charge of reservations department in the absence of manager. - Setting up group reservation in the system ensuring that the contracted room nights are utilized based on contract. - Checking hotel inventory e.g. Room type, overbooking limits, system interface issue - Assisting the manager when it comes to forecast, complaints and strategy in upselling. In charge of reservations department in the absence of manager.



W Singapore - Sentosa Cove

• Singapore
• Hospitality
• 1 - 100 Employee

• Reservations Executive

  • Jan 2013 - Jan 2016

  - Responsible for the input of reservations into the computer including online reservations. - Checking arrival list of the guest to ensure that the reservation information is correctly set up in the system - Setting up group reservation in the system ensuring that the contracted room nights are utilized based on contract - Entering all confirmed reservations into the computer systems verifying that all information obtained is correct. - Selling the hotel rooms to prospective clients Show less



Mandarin Orchard Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Reservations Agent (Management Trainee)

  • Jan 2012 - Jan 2013

  - Responsible for the input of reservations into the computer including online reservations. - Entering all confirmed reservations into the computer systems verifying that all information obtained is correct. - Selling the hotel rooms to prospective clients - Responsible for the input of reservations into the computer including online reservations. - Entering all confirmed reservations into the computer systems verifying that all information obtained is correct. - Selling the hotel rooms to prospective clients



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Associate

  • Nov 2010 - Dec 2011

  - Provide high quality service to achieve maximum customer satisfaction within specified Performance Level Agreements. - Responsible for relationship building and account management while resolving customer inquiries in a professional manner. - Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. - Provide high quality service to achieve maximum customer satisfaction within specified Performance Level Agreements. - Responsible for relationship building and account management while resolving customer inquiries in a professional manner. - Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.



kgb

• United States
• Information Services
• 500 - 600 Employee

• Customer Service Representative

  • Sep 2008 - Apr 2010

  - Responsible for providing accurate information, processing callers request, and understanding consumers needs and situations) - Employee of the month (January 2010) - Responsible for providing accurate information, processing callers request, and understanding consumers needs and situations) - Employee of the month (January 2010)