Experience

Invitae

• United States
• Biotechnology Research
• 700 & Above Employee

• Client Services Specialist

  • Oct 2020 - Present



Myriad Genetics

• United States
• Biotechnology Research
• 700 & Above Employee

• Senior Client Service Associate

  • Mar 2020 - Oct 2020

• Client Services Associate (MWH formerly known as Counsyl Inc.)

  • Jul 2018 - Mar 2020

  South San Francisco, California Provide direct support to an average of 40 patient, providers and insurance representatives about genetic screening orders, products and insurance related concerns through phone and email communication. Create and update Standard Operating Procedure documents used for daily operations and training purposes. Support and assist in on boarding and training an average of 4-6 new hires a month. Work in a specialized team to fulfill client orders online, obtaining physician authorizations,… Show more Provide direct support to an average of 40 patient, providers and insurance representatives about genetic screening orders, products and insurance related concerns through phone and email communication. Create and update Standard Operating Procedure documents used for daily operations and training purposes. Support and assist in on boarding and training an average of 4-6 new hires a month. Work in a specialized team to fulfill client orders online, obtaining physician authorizations, and creating clinical profiles. Collaborate with third party vendors to request and schedule blood draw appointments.



Zenith American Solutions, Inc.

• United States
• Insurance and Employee Benefit Funds
• 700 & Above Employee

• Customer Service Representative

  • Oct 2017 - Jul 2018

  Alameda, California Answer inbound calls to verify health and welfare benefits regarding eligibility, benefit coverage and claim status. Assist in both pension and contribution accounting inquiries with the capacity to process and update enrollment forms and plan carriers (Blue Cross, Kaiser, Delta Dental, OptumRx). Actively listen and build relationships with clients. Efficiently research and respond to issues using multiple programs, tools and databases. Assist in peer to peer mentoring to employees in different… Show more Answer inbound calls to verify health and welfare benefits regarding eligibility, benefit coverage and claim status. Assist in both pension and contribution accounting inquiries with the capacity to process and update enrollment forms and plan carriers (Blue Cross, Kaiser, Delta Dental, OptumRx). Actively listen and build relationships with clients. Efficiently research and respond to issues using multiple programs, tools and databases. Assist in peer to peer mentoring to employees in different offices through email and phone communication. Show less



Timberland, a VF Company

• United States
• Retail
• 700 & Above Employee

• Assistant District Training Manager

  • Jan 2017 - Oct 2017

  San Francisco, Ca Create bi-weekly product training documents. Go over training with all managers on conference calls. Perform phone screenings and in person interviews. Recruit and counsel new employees. Train employees in person and through email and phone communication.

• Assistant Store Manager

  • Jun 2015 - Oct 2017

  San Francisco, Ca Open and close the store. Oversee general work area. Scan in and out shipment and transfers. Supervise staff. Guide employees with tasks needed in the stockroom and sales floor. Maintain overall work policies and environment.

• Sales Associate

  • Nov 2012 - Jun 2015

  San Francisco, Ca Work together with management to attain sales objectives and point of sale computer system. Provided customer service in person and through the phone. Maintained and organized sales floor. Worked and shifted back stock. Operated transactions on registers.



Our Lady of Perpetual Help School

• Part- Time Computer and Religion Teacher

  • Sep 2016 - Jun 2017

  Daly City, Ca Teach computers and religion classes to 5th, 6th, 7th and 8th graders. Supervise the office. Oversee the students during recess. Assist in checking off lunch assignments. Act as a substitute teacher in various classes when needed.