Experience

Mojagate

• Kenya
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • jun. de 2021 - - actualidad

  Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Keeping records of customer interactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.



StepWise + Daproim, Judiciary, Ajira Digital and KEPSA project

• Administrative Clerk

  • dic. de 2020 - mar. de 2021

  Preparing and sorting documents for data entry.Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Preparing and sorting documents for data entry.Entering data into database software and checking to ensure the accuracy of the data that has been inputted.



County Government of Nairobi

• urban and regional planner

  • may. de 2019 - ago. de 2019

  My role in this department included participating in the preparation of plans and policies that informed the legislative work of the county government, aided in the evaluation and approval of development applications, planning briefs and Environmental Impact Assessment (EIA) reports. During the three month internship, I was involved in data collection and analysis, whereby I gained skills that included teamwork, organization and good communication. My role in this department included participating in the preparation of plans and policies that informed the legislative work of the county government, aided in the evaluation and approval of development applications, planning briefs and Environmental Impact Assessment (EIA) reports. During the three month internship, I was involved in data collection and analysis, whereby I gained skills that included teamwork, organization and good communication.



Ewaso Ngiro South Development Authority

• Urban Planner

  • may. de 2018 - ago. de 2018

  My responsibilities in this company was to plan, implement and coordinate development programmes in regions under their jurisdiction to ensure development through integrated planning and management. I was mandated to coordinate the various studies of schemes such that human, water, animal, land and other resources are utilized to the best advantage and to monitor the design and execution of planned projects within the region. My responsibilities in this company was to plan, implement and coordinate development programmes in regions under their jurisdiction to ensure development through integrated planning and management. I was mandated to coordinate the various studies of schemes such that human, water, animal, land and other resources are utilized to the best advantage and to monitor the design and execution of planned projects within the region.