Experience

Otago Polytechnic
• New Zealand
• Higher Education
• 200 - 300 Employee
• Peer Tutor

  • Feb 2023 - Present


Paramount Life & General Insurance Corporation

• Philippines
• Insurance
• 200 - 300 Employee

• Vice President

  • Mar 2018 - Sep 2022

  • Managed a team of 100 professionals focused on improving customer service initiatives.• Maintained P&L and shouldered corporate fiscal responsibility, resulting in 20% savings in the overall expense budget.• Aligned operations with client goals by automating underwriting and policy servicing systems.• Increased business profits by 5% via streamlining processes and trimming unnecessary positions.• Spearheaded the company's change management and strategic turnaround during significant restructuring and downsizing.• Identified opportunities to improve business process flows and overall departmental productivity.• Established performance goals for the department and provided methods for reaching milestones.• Created and made appropriate documentation for annual budgets and senior leadership goals.• Identified and solved production, workforce and material sourcing issues to drive business objectives.• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.• Led operational team in creating, rolling out and managing new product lines.• Initiated on-time, under-budget project management to optimise performance.• Resolved issues and recommended actions based on production and compliance reports.• Evaluated product development strategies and prepared alternative approaches to exceed goals.• Furthered brand awareness through social media visibility. Show less

• Senior Assistant Vice President

  • Jun 2016 - Mar 2018

• Assistant Vice President

  • Jan 2013 - May 2016

• Senior Manager

  • Nov 2008 - Dec 2012

• Manager

  • Jan 2006 - Oct 2008

• Assistant Manager

  • Nov 2004 - Dec 2005

• Supervisor

  • Nov 2002 - Nov 2004



Aegon Life

• India
• Insurance
• 700 & Above Employee

• Agency Services Supervisor

  • Mar 2001 - Oct 2002

  • Administered the licensing guidelines and procedures of the agency sales force • Managed the administration and maintenance of the agent’s 201 files and systems database • Spearheaded special events of the company and its participation in insurance industry activities • Responsible for developing fresh, concise and well-executed presentations and marketing materials • Conducted sales training and seminars for agents • Prepared the department's annual budget • Handled agency force’s complaints and requests Show less



Pru Life UK

• Philippines
• Financial Services
• 700 & Above Employee

• Business Development Specialist

  • Oct 1997 - Feb 2001

  • Responsible for generating production, management and contest validation reports assuring accuracy and timeliness of said reports • Provided statistical and trend analyses on the performance of the Company • Spearheaded the completion of IS – Related Projects such as digitisation of the licensing process, automation of management and sales reports, auto validation of sales campaigns and drives • Assisted in the completion of other research studies like bancassurance and variable life insurance Show less



Jollibee Group of Companies

• Restaurants
• 700 & Above Employee

• Marketing and Dining Manager

  • Feb 1996 - Sep 1997

  • Evaluated the competitive environment and the positioning of existing products and services relative to their product life cycles • Actively participated in the research and studies conducted regarding all marketing mix elements, including products and services, pricing, advertising and sales promotion, and selling and distribution channels. • Coordinated and participated in product development and management through initial product concept and testing to continuous monitoring of market success • Liaised with suppliers, customers and other agencies to ensure the organisation was well-informed on the changing market conditions and trends • Supervised operations in the dining area of the store • Trained and managed dining crew members • Handled customer relations and customer complaints Show less