Research Director

• Mar 2020 - Present

New Zealand representative for Customer Service and New Business Development inquiries

Managing Director

• May 2016 - Present

Self employed Marketing, Customer Experience and Insights Consultant working with medium business clients in NZ and sub-contracting to market research agencies in Australia

General Manager

• Apr 2010 - Apr 2016

Market Research Consultancy working in Customer Experience, Corporate Reputation and Brand Health measurement and management across IT & Telco, Energy/Utilities, State Govt and NFP, Financial Services, Retail and Infrastructure Industries in both B2B and B2C capacities.

Business Strategy Manager

• Jan 2007 - May 2010

Group Manager Market Research

• Sep 2001 - Dec 2006

Managing Director

• Jul 1997 - Aug 2001

Managing Director of the Melbourne office for NFO Worldwide (which purchased CM Research in late 1997).Development of a new office located in Melbourne to service client companies based in Melbourne (e.g. Ansett, Carter Holt Harvey, Cadbury Schweppes, Telstra) and grow the business from a zero base to a going concern.

General Manager - Wellington, New Zealand

• 1990 - 1997

Establishment of an office in Wellington for CM Research and development of business to profitable entity providing market research services to financial, tourism, FMCG and government sectors.