Mary Flounlacker

Member Services Coordinator at National Academy of Elder Law Attorneys
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Washington DC-Baltimore Area

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Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Member Services Coordinator
      • Oct 2018 - Present
    • Real Estate
    • 1 - 100 Employee
    • Data Consultant
      • Aug 2017 - Present

      Independent consultant working with a variety of clients including foundation and mortgage professionals. SmartSheet, Excel, Publisher, CRM's Foundation client - Maintain list of donors and attendees - Planned anniversary event Mortgage client - Maintain CRM's (Jungo and Surefire) Independent consultant working with a variety of clients including foundation and mortgage professionals. SmartSheet, Excel, Publisher, CRM's Foundation client - Maintain list of donors and attendees - Planned anniversary event Mortgage client - Maintain CRM's (Jungo and Surefire)

    • Program Administrator
      • Jan 2017 - Aug 2017

      Administrator for 3 associations - Manage CRM’s (WebLink, CiviCRM, Wild Apricot) - Generate invoices and process payments - Send member communications using CRM tools and MailChimp - Led selection process for database hosting company and website maintenance vendor - Solicited and evaluated proposals, summarized alternatives for evaluation - Oversaw transition - Work with support companies and independent web developers to maintain and update websites using Trello and Slack - Help members with system access, profile updates and membership renewals Application competencies - Uber Conference, Meeting ToGo, Webinar ToGo, Teamwork Projects, LinkedIn Show less

    • United States
    • Religious Institutions
    • 1 - 100 Employee
    • ACS Database Administrator/IT support
      • Nov 2009 - Oct 2015

      Member and Donor Database Administration (ACS Technologies) - Worked with staff and member leadership to design and develop database reports and preformed data analysis regarding donor and member activity - Provided training to users and volunteers, tailoring material and pace to individual’s skill level and need - Implemented online giving, which included provider selection and user interface design - Monitored database to ensure data integrity and compliance to standards - Worked with all levels of staff to learn their roles and determine how use the database to most effectively support them System administration - Maintained user access, created accounts, and managed local network - Managed security profiles (Active Directory/Exchange) - Transitioned to new IT support company including evaluation, analysis and selection - Oversaw transition to new server, IT support company and retirement of legacy equipment IT Support - Desktop application (Windows 7 & 10, Microsoft Excel, Word, PowerPoint) and hardware support for staff and volunteers with an emphasis on teaching users to be self sufficient - Managed relationship with external IT support company, prioritizing activities and serving as interface between staff and support company - Applied desktop and server upgrades Phone system administration - Managed phone system, activating and reassigning extensions and programming system directory Outreach – Administrative Assistant 10/2009-9/2011 - Participated in event planning for networking socials and charity golf tournament - Researched and selected venues - Chose menus, specified floor plans - Coordinated silent auctions and raffles - Solicited and tracked registrations via email and social media - Recorded and reconciled payments and donations - Maintained group LinkedIn account - Used Constant Contact to advertise events and contact participants Show less

    • United States
    • Hospitality
    • 700 & Above Employee
    • Project Manger
      • Aug 1988 - Aug 1994

      Worked for Marriott In-Flite Services, which later became Caterair International. Part of a team working on the design, development, support and maintenance of a pricing system using COBOL and RDB (VAX/VMS). Worked for Marriott In-Flite Services, which later became Caterair International. Part of a team working on the design, development, support and maintenance of a pricing system using COBOL and RDB (VAX/VMS).

Education

  • University of Dayton
    BS, Management Information Systems

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