Administrative Coordinator

• Jan 2022 - Present

Human Resources /Payroll

• Feb 2015 - Aug 2022

Responsible for assisting in all stages of recruitment cycle, from responding to enquires , arranging interviews, completing job offer paperwork and supporting successful staff introduction. • Facilitating human resources processes • Administering employee health and welfare plans • Acting as a liaison between employees and insurance providers • Resolving benefits-related problems • Ensuring the effective utilization of plans related to HR programs and services • Administering health and welfare plans, including enrollments, changes, and terminations • Answering employee requests and questions • Assisting with new employee hiring processes • Conducting audits of payroll, benefits, and other HR programs, and recommending corrective actions • Assisting with the performance review and termination processes • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies. • Compute wages and deductions and enter data into computers. • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records. • Process and issue employee paychecks and statements of earnings and deductions. • Keep track of leave time, such as vacation, personal, and sick leave, for employees. • Compile employee time, production, and payroll data from time sheets and other records. • Issue and record adjustments to pay related to previous errors or retroactive increases. • ADP, Paycom, Paychex system Show less

Sales Representative

• Jun 2014 - Feb 2015

*Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes. * Contact underwriter and submit forms to obtain binder coverage. *Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. *Attend meetings, programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. * Perform administrative tasks, such as maintaining records and handling policy renewals. * Monitor insurance claims * Cash handling *Opening and closing Show less

Customer Service Representative

• 2012 - 2012

• Handle high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required • Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, retirement plans. • Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. • Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Aon Hewitt’s policies and procedures. • Create and update employee files in database, as authorized. Show less

Technical Support

• May 2011 - Jul 2011

Tech Support Specialist

• Dec 2008 - Sep 2010

* Answers inbound technical and customer service calls relating to entertainment services and products, hardware systems/accessories *Assist with customer service inquiries regarding technical support, billing, and general information requests * Obtain extensive knowledge about our cutting edge television services (High Definition, Digital Video Recorder, etc.) *Provide quality technical support service through one-call resolution to establish a long-term customer relation * Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations * Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support * Sell multiple entertainment products and services, as well as hardware systems and accessories *Accepting/ processing payments via credit card Show less