Experience

hampton hotel

• 1 - 100 Employee

• Front Desk Manager / Receptionist

  • Oct 2019 - Present

  The responsibilities of this role included: Managing the reception team; leading, monitoring and providing guidance and support to a team of six people. Organizing and operating the reception rota, checking future planned absences and ensuring there is cover when necessary. Supervising the professional greeting of guests to the highest standards and managing room reservations, ensuring that the reception team are processing all enquiries accurately. Training new staff members: drafting instructional manuals and establishing company standard operating procedures. Familiarizing new hires with the property management system (Hotsoft) and addressing skills deficits through in-house training. Organising tour groups: responding to group enquires by email, typically smaller groups of 5 to 30 people (as we are a small boutique hotel). Checking all the guest names and special requests against the final rooming list we receive from the tour operator. Greeting and welcoming the group at the door and providing porterage and a room / space for their group meeting. Handling guest complaints and ensuring guests were satisfied that the complaints were dealt with in a fair and timely manner. Liaising with the event manager: communicating about bedroom requirements when there are functions or weddings taking place in the hotel. Co-ordinating with the event manager to set up discount codes online for guests attending an event. Setting up the function / meeting room and ensuring it is prepared in advance and also serving at some events if needed. Occasionally settling payments with the organiser after the completion of the event. Carrying out weekly financial reports: the daily income report, room charges and monthly pickups (forecasting) are done in a timely manner and prepared in advance for management so they can ascertain how well the business is currently doing. Show less



Clybaun Hotel 4 Star Hotel

• Ireland
• Restaurants
• 1 - 100 Employee

• Accommodation and Reception

  • Nov 2018 - May 2019

  This position was part of my work experience as part of my Hotel Management course in IT Tralee. While working here I gained experience in seeing how the day to day operations of the front reception worked while also working in the accommodation in cleaning rooms and helping guests. This position was part of my work experience as part of my Hotel Management course in IT Tralee. While working here I gained experience in seeing how the day to day operations of the front reception worked while also working in the accommodation in cleaning rooms and helping guests.



Menlo Park Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Receptionist and Assisting the Event's Manager

  • Feb 2018 - Aug 2018

  This position was part of my work experience as part of my Hotel Management course in IT Tralee. I would then continue the job through the summer months. The responsibilities of this role included: Welcoming guests and checking their details against their bookings. Allocating guests their rooms and providing keys. Answering the phones and dealing with customers and guests, taking messages and delivering them. Completing administrative tasks such as filing and photocopying and responding to requests for help and information. Preparing room bills and ensuring prompt payments while also checking guests out and returning deposits. Show less



Salthill Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Waitress

  • Feb 2017 - Aug 2017

  This position was part of my work experience as part of my Hotel Management course in IT Tralee. I would then continue the job through the summer months. The responsibilities of this role included: Welcoming customers and leading them to their seats. Introducing the menu and describing different dishes and drinks. Making recommendations and taking orders. Delivering orders to the table in a timely manner and adhering to food safety standards. Identifying and resolving any special requirements and needs of the customers. Handling payments and communicating with other staff members. Show less