Experience

Manaaki Tāngata - Victim Support Aotearoa

• Non-profit Organizations
• 1 - 100 Employee

• Head of Volunteering

  • Dec 2022 - Present



VSA (Volunteer Service Abroad)

• New Zealand
• Non-profit Organizations
• 1 - 100 Employee

• Director - Stakeholder Engagement

  • Mar 2017 - Apr 2022

  Key responsibilities:1. Senior leadership position, reporting directly to the CEO with responsibility for the successful delivery of fundraising and business development initiatives to secure independent funding and the future of VSA2. Develop and expand collaborative partnerships in line with shared goals and vision3. Explore, investigate and pilot new models of volunteering and business practice that enable delivery of good development outcomes and support the creation of self-determining communities and stable nations across the Pacific. 4. Responsibile for the Alumni programme to improve stakeholder engagement of returned volunteers in VSA activities.Other responsibilities:Strategic business planning and implementation; project and programme management; budget management including forecasting and review; monitoring and evaluation of team performance against agreed KPIs; report writing and business case development for governance review; stakeholder engagement including donor stewardship; management of 8 fixed term and permanent staff, and contractors for specific projects; involvement in staff and volunteer recruitment panels; active engagement in pre-deployment volunteer briefings and end of assignment debriefings; represent VSA as required.

• Partnerships Manager

  • Jun 2016 - Feb 2017

  Collaborative partnership development with businesses, international NGOs, the state and tertiary education sectors across New Zealand; and multilateral and regional agencies across the Pacific working alongside governments, business and communities in the Pacific to build lasting positive change that will continue for generations to come. This is achieved through programme development and delivery, skills exchange, and fundraising.



Nelson City Council

• New Zealand
• Government Administration
• 100 - 200 Employee

• Adviser in Environmental Programmes and Social Development

  • Sep 2013 - Aug 2015

  Environmental Programmes - education; promotions and event management; multi-project management and coordination; contract management; monitoring, evaluation and review of specific education programmes; budget management; development of new environmental education initiatives. Social Development - grant administration; multi-project management; development of community initiatives; relationship development, networking and stakeholder engagement on community issues. Environmental Programmes - education; promotions and event management; multi-project management and coordination; contract management; monitoring, evaluation and review of specific education programmes; budget management; development of new environmental education initiatives. Social Development - grant administration; multi-project management; development of community initiatives; relationship development, networking and stakeholder engagement on community issues.



Nelson Environment Centre

• Nelson, New Zealand

• Environmental Project Officer

  • Aug 2008 - Aug 2013

  Waste reduction & composting - development of waste reduction initiatives with businesses and schools; education and workshop delivery in composting, food production and waste minimisation; resource development; event management including delivery of two annual 'eDay' events collecting 123 tonnes of electronic waste and coordinating 200 volunteers over four sites; contract management; project management and coordination; development of behaviour change strategies in relation to waste minimisation; building positive working relationships. Communications - media liaison; resource development for exhibitions, education and information purposes; website and social media development. Volunteer management - development of new volunteer programme; capacity building; increasing connection with local communities.



IHC Group

• New Zealand
• Individual and Family Services
• 400 - 500 Employee

• Volunteer Coordinator

  • Aug 2008 - Oct 2009

  Volunteer management - development of new local volunteering buddy scheme for people with an intellectual disability; recruitment, matching and support of volunteers; supporting new friendships; enabling individuals with an intellectual disability to enjoy quality of life experiences. Volunteer management - development of new local volunteering buddy scheme for people with an intellectual disability; recruitment, matching and support of volunteers; supporting new friendships; enabling individuals with an intellectual disability to enjoy quality of life experiences.



Thames Valley Police

• Law Enforcement
• 700 & Above Employee

• Police Support Volunteers - Programme Manager

  • Feb 2001 - May 2008

  Key responsibility: Establishment, leadership and strategic development of the PSV programme across the Thames Valley Police service. Activities included: Strategic development and planning of PSV initiative; operational development of policies, procedures and systems to maximise volunteer involvement and ensure effective and consistent management practice; development of training programmes for staff and volunteers to enable effective involvement of volunteers Provision of professional advice and specialist knowledge to support expansion of the programme and build capacity (indication of growth - 20 members in 2001 to 500+ in 2008); management of people and finances including matrix management of 10 staff in 5 separate business units and direct management of 2 staff (indication of growth - 1 staff member in 2001 to 12 in 2008) Promotion and event management including delivery of first national conference for police volunteering attended by 40+ UK police services; best practice development through first publication of a national guide on establishing PSV programmes for the UK government (Home Office) Responsible for the development of local, regional and national networks to promote PSVs and establish programmes; creating positive connections with local communities to build trust and understanding on issues related to community safety.



Volunteering Matters

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Marketing & Development Officer

  • Aug 1997 - Feb 2001

  Targeted marketing of the Volunteering Matters programme (previously CSV) to social care providers and social change organisations highlighting the role young volunteers can play in bringing about social change, reducing isolation and supporting community cohesion.Management of contracts and service level agreements; review of performance against agreed outcomes.Building positive relationships with external stakeholders, partners and young volunteers (16 - 35).

• Volunteer Director

  • Oct 1996 - Aug 1997

  Volunteer management - active recruitment and support for young volunteers (16-35) working in social care and welfare settings to reduce isolation, support social change and build community cohesion.Problem solving - proactive identification of potential issues and implementation of suitable solutions.Training - development and delivery of training programmes designed to support volunteers during placements and ensure their health and safety.



Past Times

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Service Assistant

  • Sep 1992 - Sep 1996

  Call Centre responsibilities for a number of businesses under the Historical Collections company umbrella, working with 200 - 250 customers per day. Responsibilities included taking customer orders; timely execution of orders; responding to customer enquiries and complaints; investigating problems and seeking best-fit solutions; supporting team members; training new staff in use of the systems, and best practice customer service. Call Centre responsibilities for a number of businesses under the Historical Collections company umbrella, working with 200 - 250 customers per day. Responsibilities included taking customer orders; timely execution of orders; responding to customer enquiries and complaints; investigating problems and seeking best-fit solutions; supporting team members; training new staff in use of the systems, and best practice customer service.