Experience

Linen King
• United States
• Textile Manufacturing
• 1 - 100 Employee
• Independent Contractor

  • Sep 2022 - Present
• Contractor

  • Apr 2019 - Apr 2021

  Tulsa, Oklahoma, United States Billing Automation utilizing QODBC, Accounts Receivable, and Budget upload



Verizon Enterprise Solutions

• Sr. Analyst, Billing Solutions – Revenue Assurance (1/2015 – 10/2016)

  • Jan 2015 - Oct 2016

  Tulsa, Oklahoma Area - Audited various Billing Cycles totaling ~$20M; resulting in $3.5M audit catches. - Served as subject matter expert to colleagues across the organization facilitating issue resolution. - Responsible for preparing monthly management Billing Stats report.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Analyst, Billing – CRM (2007 – 2014)

  • 2007 - 2014

  - Led a VLSS Green Belt project to simplify Satellite billing process. Obtained VLSS Green Belt certification. - With only one and a half weeks of training, instrumental in transitioning Billing to Tulsa. This involved utilizing several billing platforms/systems and knowledge transfer to team members. - Provided key support for order and contract rate implementation and rate maintenance, while also providing primary support for $5M contract and preparing audits for 3 billing cycles.… Show more - Led a VLSS Green Belt project to simplify Satellite billing process. Obtained VLSS Green Belt certification. - With only one and a half weeks of training, instrumental in transitioning Billing to Tulsa. This involved utilizing several billing platforms/systems and knowledge transfer to team members. - Provided key support for order and contract rate implementation and rate maintenance, while also providing primary support for $5M contract and preparing audits for 3 billing cycles. Responsible for DITCO billing.

• Staff Specialist III, Rate Maintenance (2004 – 2007)

  • 2004 - 2007

  - Rate Maintenance specialist. - Trained New-hires and assisted with process documentation for trouble tickets. - Assumed sole responsibility for Wholesale Rate Maintenance 2nd level research and rate maintenance, resulting in a reduction of billing credits. - Manager noted on performance review, “Mary has the unique ability to learn a system with minimal formalized training”. - In addition to normal duties, utilized SQL knowledge to design and develop queries to help bridge… Show more - Rate Maintenance specialist. - Trained New-hires and assisted with process documentation for trouble tickets. - Assumed sole responsibility for Wholesale Rate Maintenance 2nd level research and rate maintenance, resulting in a reduction of billing credits. - Manager noted on performance review, “Mary has the unique ability to learn a system with minimal formalized training”. - In addition to normal duties, utilized SQL knowledge to design and develop queries to help bridge gaps found within the system.



MCI Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Staff Specialist III, Audit (2000 – 2004)

  • 2000 - 2004

  - Responsible for auditing CPB feeds, job scheduling, and error management. - Conducted training session for billing group. - Initiated corrections of over 5.6M in billing errors, preventing them from impacting customers. - Assumed Sole Responsibility for WIN audits - Wrote requirements and provided testing of the audits migrated to new tool. - Played a critical role in transitioning audit functions by engaging in knowledge transfer of audit duties.



WorldCom

• United States

• Staff Specialist II, Commercial Billing (1999 – 2000)

  • 1999 - 2000

  - In additional to rate administration duties, assumed sole responsibility for Bad Call Error Resolution and reporting - Received Director’s All-star Award for improving discount process. - Received Employee of the Month Award for willingness to help others.

• Billing Analyst I, Commercial Billing (1998 – 1999)

  • 1998 - 1999

  - Contract Implementation for National Accounts handling Local and Long Distance Billing - Performed customer and product audits and processed adjustments



Geophysical Research Corp

• United States
• Chemical Manufacturing

• Associate Accountant

  • 1991 - 1998

  Hired as an Accounting Clerk handling Cost Accounting issues. Within a year promoted to Associate Accountant solely responsible for Accounts Receivable and Payroll, which included the following duties: − Assisted Controller in all aspects of Financial Accounting − Processed Multi-State Payroll for over 100 employees − Maintained Accounts Receivable for 8-10 million dollar company − Reconciled Bank and Ledger Accounts − Performed Foreign Intercompany… Show more Hired as an Accounting Clerk handling Cost Accounting issues. Within a year promoted to Associate Accountant solely responsible for Accounts Receivable and Payroll, which included the following duties: − Assisted Controller in all aspects of Financial Accounting − Processed Multi-State Payroll for over 100 employees − Maintained Accounts Receivable for 8-10 million dollar company − Reconciled Bank and Ledger Accounts − Performed Foreign Intercompany Reconciliations − Prepared Monthly Journal Entries − Prepared Financial Statements for a Subsidiary of GRC, which I continued to handle until my employment with WorldCom in September of 1998. Show less