Experience

Penn Foster Group

• United States
• E-Learning Providers
• 500 - 600 Employee

• Admissions Specialist

  • Jun 2021 - Present



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Administrative Assistant

  • Dec 2019 - Jun 2021

  • Create and manage rosters for two lines of business, including tracking terminations, new hires, and support staff.• Onboard and terminate agents from client systems, including access and removal tickets and electronic token assignments.• Complete monthly audits to assess whether access to client tools are necessary based on agent's usage.• Work with both operations & training departments to resolve tech issues involving client systems.

• Prior Authorization Representative

  • Aug 2019 - Dec 2019

  • Handle inbound telephone inquiries from pharmacists and doctors regarding prior authorizations by screening and reviewing requests based on benefit plan design, client specifics and clinical criteria.• Provide information to clients, participants, pharmacists and doctors regarding participant's pharmacy benefits and drug coverage and provide accurate procedures for medication exceptions.• Facilitate resolution of drug coverage issues and pro-actively address, research and resolve issues while maintaining accurate and complete documentation of all inquiries for continuous improvement. Show less



Steritech

• United States
• Professional Training and Coaching
• 500 - 600 Employee

• Quality Management Specialist

  • Mar 2017 - Aug 2019

  • Conducted assessments that measure conformity to established regulatory, industry, and brand standards for clients. • Observed food prep and cooking standards to ensure food safety, health, and sanitation practices. • Partnered with clients to address root causes of assessment discrepancies and develop corrective action plans. • Taught and coached clients how to make their workplace a safer and healthier environment for themselves and their guests. • Conducted assessments that measure conformity to established regulatory, industry, and brand standards for clients. • Observed food prep and cooking standards to ensure food safety, health, and sanitation practices. • Partnered with clients to address root causes of assessment discrepancies and develop corrective action plans. • Taught and coached clients how to make their workplace a safer and healthier environment for themselves and their guests.



Price Chopper Supermarkets-Market 32

• United States
• Retail Groceries
• 700 & Above Employee

• Supervisor

  • Jun 2009 - Aug 2019

  • Oversee daily operations and supervise front-end and maintenance employees. • Respond to customer complaints & resolve issues, including processing exchanges and refunds. • Handled onboarding, orientation, and training of new hires. • Ensure cleanliness and maintenance of front-end and exterior of store. • Oversee daily operations and supervise front-end and maintenance employees. • Respond to customer complaints & resolve issues, including processing exchanges and refunds. • Handled onboarding, orientation, and training of new hires. • Ensure cleanliness and maintenance of front-end and exterior of store.



Northeast Veterinary Referral & Emergency Hospital

• Plains, Pa

• Veterinary Assistant

  • Oct 2015 - Aug 2016

  Assisted veterinarians and technicians with daily tasks including blood work and radiographs, cleaned and maintained equipment, prepared and sanitized surgery department and treatment area, restrained and handled patients. Assisted veterinarians and technicians with daily tasks including blood work and radiographs, cleaned and maintained equipment, prepared and sanitized surgery department and treatment area, restrained and handled patients.