Experience

DC Conference & Association Management

• Australia
• Events Services
• 1 - 100 Employee

• Conference Coordinator

  • Apr 2022 - Present

  The role covers all aspects of conference management of multiple medical industry client’s events of up to 700+ attendees. • Support the Conference Managers during the planning & delivery of events as per event timelines, on-site set up and logistical duties as directed • Worked closely with the client in program management including invited plenary speakers and submitted abstract topics, timings, and day allocation • Speaker management including getting speaker requirements, communicating the speaker guidelines and program, and ensure implementation of speaker entitlements. • Creation of conference mobile app for RMSANZ 2022 www.dcconferences.com.au/rmsanz2022 and Wounds Australia Conference 2022 www.wounds2022.com.au/ via Events Air • Develop abstract submission portals and abstract management tool • Built delegate registration forms, and group registration for Sponsors and Exhibitors • Sponsor and Exhibitor management including building the Exhibitor Manual, obtaining requirements, and ensure implementation of entitlements. • Built Sponsor’s and Exhibitor Portal for onsite scanning and lead management • Registration management via Events Air and delivering registration report • Financial management of the event including chasing payments, bank reconciliation and payment of supplier’s invoice/s • Event coordination associated to accommodation bookings, rooming lists and special needs. • Negotiating on all aspects of hotel/venue contracts on behalf of the client • Assist in sorting out entertainment, social activities, and transfers for the social program • Update and maintain event website as required • Marketing of the conference through EDM’s and via the client’s newsletter Achievements: RMSANZ 5th ASM 2022, Gold Coast – 7 – 10 June 2022 Wounds Australia Conference 2022, ICC Sydney – 14 – 17 September 2022 UAA Congress 2022 (AURC), Park Royal Darling Harbour Sydney – 5 – 8 September USANZ NSW Section Meeting 2022, Novotel Wollongong – 10 – 12 November 2022



Associations Forum

• Australia
• Industry Associations
• 1 - 100 Employee

• Events & Membership Officer

  • Aug 2021 - Apr 2022

  • Main point of contact for all virtual and physical events details and program • Coordination and administration of end-to-end events logistics for regular virtual and physical events (Special Interest Groups and Member meeting) • Producing content for regular member virtual & face-to-face events • Liaising with and coordinating speakers, speaker requirements, topics, and session bullet points • Creating Event program and run sheets and provide event support pre-event, including registration • Post-event follow-ups including collating feedbacks. • Booking and coordinating venues, venues requirements and catering • Maintaining and updating website event content. • Maintaining regular contact and building relationships with assigned members, including ensuring contact every 6 months • Maintaining database records and general business administration • Ensuring assigned members are aware of current promotions, services, and events • Increasing member attendance at events and boosting registration sales • Looking after member renewal process (sending renewal invoices, chasing overdue invoices) • Implementing member retention and recruitment strategies • Respond promptly to member and prospect queries and ensure members have a positive experience.



Konnect Learning

• Australia
• Think Tanks
• 1 - 100 Employee

• Event and Marketing Coordinator

  • Feb 2021 - Jun 2021

  • Coordinate end-to-end event logistics and operation management of large-scale conference and summit via a hybrid approach (physical + virtual). • Delegates, facilitator and speaker’s management and communication across multiple events • Client database management (CRM) via HubSpot • Event and sales management including social media marketing • Sponsorship acquisition • Coordinating with venues and suppliers • Front line customer service, responding to event phone and email enquiries including requests for bookings, invoice and refunds. • Administrative tasks including the processing of sales invoices via Xero • Website maintenance and content creation/uploading through WordPress • Liaising with a graphic designer for various changes to websites and promotional brochures



American Express

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Representative

  • Jul 2018 - Jun 2019

  • Conducted review on recorded inbound calls from different AMEX sites and partner sites to identify any Sales misconducts on debit and credit card new application and upgrades. • Appropriate identification and escalation of Compliance breaches and Operational Business risks to stakeholders for proper resolution. • Organised and helped with conducting Rewards & recognition events and team building activities as part of the Workstreams tasks. • Conducted review on recorded inbound calls from different AMEX sites and partner sites to identify any Sales misconducts on debit and credit card new application and upgrades. • Appropriate identification and escalation of Compliance breaches and Operational Business risks to stakeholders for proper resolution. • Organised and helped with conducting Rewards & recognition events and team building activities as part of the Workstreams tasks.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Quality Assurance Analyst 2

  • Jun 2016 - Jan 2018

  • Analysed and identified process gaps and collaborated with the Implementations Team and Risk Consultants for process improvements • Worked as subject matter expert specifically on department products, processes, procedures and regulatory requirements • Delivered evaluation for Executive Office to ensure that team members are following the policies & procedures • POC for events management including organising rewards and recognition events, sports fests, movie day and team building activities Achievement: Assigned to do the onboarding of the new hires and do their evaluation and observation for the entire month. In addition to the task, I have created a report that shows their competencies to compliance and feedback to improve their quality of work.



ANZ

• Australia
• Banking
• 700 & Above Employee

• Quality Control Representative

  • Nov 2011 - May 2015

  • Conducted assessments and examine end to end Fraud detection process and voice call on individuals, based on the quality standards set following the bank’s regulatory compliance procedures. • Proposed revisions and improvements to the Fraud Operations Quality Control Framework. • Provided constructive feedback based on SME knowledge. • Identified and remediate errors through testing to ensure that adverse customer impact is reduced. Initiated Error Resolution as Process Improvement. • Set up and facilitated monthly calibration sessions with MNL and MLB team. • POC for events management including organising rewards and recognition events, Year-end party and team engagement activities. Achievement: Initiated Error Resolution as Process Improvement. Identify and remediate errors through testing to ensure that adverse customer impact is reduced. Trained as Team leader POC for the entire team and responsible for all administrative tasks in the absence of the Team leader.