Customer Success Manager

• Apr 2023 - Present

Management of a European Client Portfolio, being the face of Connecting Food and the bridge between their needs and our technology. Help our clients to understand their needs and which of our features and products best match their goals and expectations by monitoring and facilitating the best adoption of our technology. Work closely with engineers, developers and product specialists whenever it is required to make sure the client has full tech support if necessary. Proactively provide constant feedback to our team on market trends, unmet needs and opportunities to create a bigger impact on our partnership with our clients. Establish a trusted advisor relationship that ensures our customers’ overall satisfaction with our services and technology. Active participation in the improvement of our practice by creating new processes, methodologies, documentation, content for our clients and internal documents. Develop and maintain key account plans that identify opportunities to boost the value we are looking to add to our clients’ organization. Working in pairs with the Sales executives, you identify new business opportunities: Cross Sell, Upsell and avoiding any possible churn. Show less

Customer Success Manager

• Dec 2022 - Mar 2023

Development of the client’s portfolio, through upsells actions and new business offers. Develoment of existing customers, identification of business opportunities in order to generate more revenues (farming, cross sell and additional services). Customer relationship management, contract follow-up, commercial follow-up and loyalty building. To ensure the overall customer satisfaction (limiting churn), in particular in close work with the Support team and the rest of the teams (BackOffice, Legal, Marketing). Show less

Operations and Customer Success Manager LATAM

• Jan 2021 - Dec 2022

1. Design and implement on-boarding and training processes for new clients making sure to integrate best practices globally in order to guarantee the integration of Eyezon's Live Streaming platform with the online sales system of our clients in Latin America. 2. Design, implement and coordinate pilot tests for new clients to ensure that the platform adoption process is effective and delivers the established performance metrics for those programs. 3. Coordinate with the global development team on new products and enhancements identified as key to achieving Eyezon LATAM Commercial and Financial objectives. 4. Coordinate with the global team and our regional strategic partners the operation and control of the services offered by Eyezon and the resolution of failures and inconsistencies according to their degree of urgency minimizing the response time and the use of technical and human resources. Show less

Regional Sales Account Manager

• Nov 2019 - Apr 2020

Property Manager

• May 2017 - Aug 2019

- General Manager of a building with over 350 apartments for rent and 11 commercial spaces. Responsible for marketing, facility management and maintenance, and customer service. Supervising a team of 15 people, I reported directly to the COO of the company for the management of the opening operations of two new buildings - Responsible for the operation of the real estate complexes, optimizing maintenance and improving financial results. - Managing the relationship with clients and owners of the commercial space, including contract negotiations. Focused on achieving a very high occupancy rate of the managed properties. Increased property occupancy by 20%, resulting in the sales team achieving first place. Show less

Senior Supply Chain Manager

• Jan 2014 - Apr 2017

- Manage the logistics unit: from production to final delivery, to ensure total customer satisfaction. - Optimization of delivery routes and distribution time. - Filling rate of 95% per month in large-scale distribution - Zero % shrinkage and expired products in the last 12 months, with healthy product inventories through timely purchases and imports, maintaining inventories through FIFO, with proper rotation to consumption. - P&L and annual forecasting in collaboration with sales management and new projects, tailoring each offering based on customer demand. Show less

Customer Logistics Manager

• May 2004 - Jan 2014

-Responsible for the quality department in Mexico, Brazil and the South American region. I coordinated the logistics of importing samples for quality analysis. I also coordinated the communication of the results of all our services. My career in the company has allowed us to ensure a very high quality of our products by reducing the risk of hazardous substances for our consumers.

Scholarship Engineering

• May 2004 - May 2006