Experience

IBM Canada IBM Canada Limitee

• Higher Education
• 1 - 100 Employee

• Networking and Security Centre of Competency Executive

  • Jan 2018 - Present

  Scope includes Sales Support and Networking Technical Support for various alliances. Scope includes Sales Support and Networking Technical Support for various alliances.



IBM Canada Ltd.

• Manager - IBM/Cisco Centre of Excellence

  • Jan 2013 - Jan 2018



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consulting Client Advocate assigned to Royal Bank of Canada

  • May 2008 - Dec 2012

  Accountable for end to end service delivery and maintenance contract management. Accountable for end to end service delivery and maintenance contract management.



IBM Canada Ltd.

• Markham,Ontario

• Opportunity Centre Manager - Technical Support Services

  • Apr 2005 - Apr 2008

  Lead and managed a Sales Support Centre consisting of Special Bid Pricers, Maintenance Solution Architects and Solution Proposal Specialists. Lead and managed a Sales Support Centre consisting of Special Bid Pricers, Maintenance Solution Architects and Solution Proposal Specialists.



IBM Canada Ltd.

• Markham, Ontario

• Software Support Offerings Manager – Technical Support Services

  • 2004 - 2005

  Responsible for maintaining and growing the TS SW Support business by developing new offerings and penetrating new support markets. Responsible for maintaining and growing the TS SW Support business by developing new offerings and penetrating new support markets.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Systems Support Specialist

  • 1988 - 2004