Experience

Asset Advantage

• United Kingdom
• Financial Services
• 1 - 100 Employee

• • Oct 2020 - Present

• • Apr 2015 - Oct 2020

  • Minimise the Company’s risk arising from the non payment of lease rentals, recharges and sales proceeds.• Refine and update operational procedures and the collections policy manual to manage both arrears and recoveries utilising internal and external resource as necessary.• Make recommendations and agree the most appropriate recoveries solution for each case with the Credit & Risk Director.• Maximise the amount of collections and recoveries work that can be competently undertaken in-house.• Production of accurate and up to date arrears and recoveries reporting.• Liaise with external legal resources as necessary.• Liaise with internal finance and asset management departments as necessary.• Supervision of 4 direct reporting members of staff and management of workflow in the collections function. Show less

• • Oct 2014 - Mar 2015

  • Pursue overdue invoices and unpaid Direct Debits via telephone/ email/ letter.• Administer requests such as copy invoices, statements and reconciliation direct from the customer when requested in a prompt and timely manner.• Liaise with brokers/suppliers/customers/head funders/ guarantors in the resolution of arrears cases.• Review the online bank statements daily to ensure the Finance team have the remittance details for allocation and ensure the arrears spreadsheet is updated on incoming payments.• Raise daily invoices for customer distribution.• Manage and maintain the team mailbox ensuring correspondence is responded to and filed correctly.• Handle in-bound telephone enquiries in a professional manner.• Manage the daily arrears cases to ensure the portfolio aged arrears are less than 90 days overdue and the month end targets are met.• Ensure fees and late payment interest is charged appropriately.• Timely referral of customers for asset inspection where there are concerns over the asset security.• Escalate aged arrears cases through Default Notice to Termination having an understanding of the Agreement Terms & Conditions.• Report regularly to the Credit and Risk Director on aging arrears and potential bad debt, ensuring timely escalation. Show less



Amari Plastics

• United Kingdom
• Plastics Manufacturing
• 1 - 100 Employee

• Credit Controller

  • Sep 2008 - Oct 2014

  ● Directly responsible for 1000 accounts over 4 ledgers, with a combined turnover of over 2 million pounds, along with the reconciliation and maintenance of the ledgers. ● Cash allocations, both cheque, credit cards, debit cards, BACS, DD and CHAPS payments. ● Preparing credit risk assessments for new and existing accounts (Equifax and D&B) utilising in depth analysis of both profit and loss and balance sheets from the customer’s most recent filled financial accounts & unit profile. ● Opening and closing credit accounts, setting appropriate credit limits. ● Daily cash sale reconciliations, through imputing various types of payments taken at the different profit centres, located throughout the United Kingdom. ● Direct customer interaction on average 75 telephone calls a day. ● Consistently meets designated monthly collection targets, resulting in a reduced DSO across allocated sales ledgers. ● Responsible for accessing and formatting the daily bank statements for internal distribution to the other members of the credit team. ● Delegated to undertake regular customer meetings & profit centre ledger reviews, to build rapport with both customer and the profit centre sales team. ● Responsible for the induction and training of new team members, including on-going support and motivation in attaining targets. Show less



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Credit Controller

  • Oct 2007 - Sep 2008

  ● Responsible for the origination and generation of sales invoices for corporate clients for 2 hotels within the group and dealing with invoice queries, credit and adjustments. ● Daily input, upload and reconciliation of invoices into the groups system. ● Daily credit control responsibility for 250 corporate accounts, chasing payments with direct customer contact on the telephone and email. ● Tasked to work in a structured program to reduced client debtor days across the range of clients, with a departmental target of 35 days. ● Daily analysis of customer payment and account allocation. ● Received an overview of the various functions of the accounts department with a view to further training. Show less