Experience

Belkin

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Advocacy Claims Officer

  • Feb 2019 - Present



Rarekind

• Australia
• Human Resources Services
• 1 - 100 Employee

• Belkin Customer Advocacy Officer

  • Oct 2017 - Feb 2019

  •Action Customer Service enquiries received via Phone or email, whilst delivering excellent Customer service outcomes and standards •Dedication to meeting all Belkin ANZ Phone Queues and Department Email Inboxes. KPI’S and related targets •Develop skills in and utilize system applications such as HSOE, Oracle and Salesforce •Ensure all Customer contacts are logged correctly in related reporting systems •Work within the Belkin Order Management Team to ensure all purchase orders are processed/shipped in a timely manner. •Complete Warranty related administrative tasks •Contribute to Department and Company Wide Special projects, as delegated by Team Supervisor and Department Manager, whilst maintaining and ensuring normal duties are completed. •Analysis of reports as it relates to Belkin’s Customers, Orders and Products •Maintenance of Internal Company Documents and Spreadsheets



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Support – Consumer Business Unit - Prepaid Team

  • Nov 2014 - Jun 2017

  • Manage customer inquiries and complaints• Build and maintain strong business relationships with key stakeholders internally and externally with our business partners.• Work closely with internal business units to drive exceptional field execution through outsourced service providers for product launches• Maintain accurate forecasting and ranging of products, in line with connection and recharge targets.• AP/AR - ensure that buyers’/suppliers’ invoices are processed in a timely manner; invoice reconciliation (internal/external); raise purchase requisitions to acquire purchase orders for suppliers; answer account related enquiries for both buyers and suppliers.• BDF/CTA (budget) tracker ownership – keeping a track-record of all Purchase Orders and invoices• Organise weekly updates for the team via mail merge • Organise team road shows and conferences• Ownership of the team marketing requirements – ensure that POS and marketing materials are supplied to field teams based on current campaigns/promos• Organise travel for the team (booking flights and accommodation through VHA travel portal)• Liaise between Vodafone's logistics/accounts and suppliers• Assist in new employee on-boarding• Adhere to Vodafone policies and procedures as introduced and varied from time to time

• Telesales Consultant – Prepaid Team

  • Oct 2013 - Nov 2014

  Provide the end to end management of all Mass Retail and PDC accounts via tele servicing: • Establish a share of voice instore and awareness of promotional campaign partners via targeted telemarketing campaigns • Build merchandising and POS instore by sending welcome packs and follow-up with phone service • Maintain 5000 unique retail points of presence via phone service and e-mail • Manage incoming telephone and e-mail enquiries from PDC universe • Hit the PDC C Telesales budget as outlined in monthly BI report • Administration support for PDC field teamAdhere to Vodafone policies and procedures as introduced and varied from time to time



Powerforce Total Merchandising Pty Ltd - AUS

• Retail
• 1 - 100 Employee

• Vodafone Telesales Consultant

  • Feb 2013 - Oct 2013

  • Manage customer inquiries • Manage customer complaints • Telesales (Checking SOH for 5000+ Retailers all over Australia) • Process account applications for retailers • Order processing • Manage customer inquiries • Manage customer complaints • Telesales (Checking SOH for 5000+ Retailers all over Australia) • Process account applications for retailers • Order processing



Casino Filipino - Waterfront Hotel Lahug

• Table Dealer (Poker)

  • Jul 2008 - Jul 2009

  • Dealing cards for poker (Texas Hold’em) • Greeting customers • Assisting cashier with the buy ins • Acting as a floor person when required • Dealing cards for poker (Texas Hold’em) • Greeting customers • Assisting cashier with the buy ins • Acting as a floor person when required



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2007 - Jul 2008

  • Tele-Sales of multiple products with an emphasis on cold calling • Invoice reconciliation (internal/external) • Process customer payments • Activate customer mobile telephones • Manage customer mobile telephone accounts • Manage customer inquiries and complaints • Tele-Sales of multiple products with an emphasis on cold calling • Invoice reconciliation (internal/external) • Process customer payments • Activate customer mobile telephones • Manage customer mobile telephone accounts • Manage customer inquiries and complaints



Monde Nissin Corporation

• Philippines
• Food and Beverage Services
• 700 & Above Employee

• Laboratory Assistant

  • Aug 2005 - Apr 2007

  • Preparation of laboratory equipment and materials • Employ safe work practices in the science laboratory by applying • Safe storage and disposal of chemicals and biological residues in accordance with government regulations • Safe storage of laboratory equipment and materials • Specialist cleaning of laboratory equipment and laboratory preparation areas • Preparation of laboratory equipment and materials • Employ safe work practices in the science laboratory by applying • Safe storage and disposal of chemicals and biological residues in accordance with government regulations • Safe storage of laboratory equipment and materials • Specialist cleaning of laboratory equipment and laboratory preparation areas



NXP Semiconductors

• Netherlands
• Semiconductor Manufacturing
• 700 & Above Employee

• Production Assistant (SMGD Dept)

  • Feb 2005 - Jul 2005

  • Quality assurance control • Product control • Quality assurance control • Product control