Experience

Smarketing, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Office Manager & Content Creator

  • May 2022 - Present



Southern Family Dental Partners

• Knoxville, TN

• Vice President of Intergration

  • Dec 2021 - Apr 2022

  Participate in due diligence phases to develop a shared understanding of strategic objectives and evaluation of potential acquisitions. Efficiently manage timelines, resources, and financials for integration projects, performing in a project manager capacity. Oversee all post acquisition activities. Provide comprehensive updates to senior leaders on status of integration, challenges, and successes. Mobilize plans around key work streams and drive execution in a strategic manner. Support the development of M&A strategy, priorities and work closely with the CEO and COO on pipeline building. Proactive escalation of issues so they can be addressed in a timely manner to meet business objectives and support business growth. Ensure longer term integration needs are achieved, including leveraging resources for enhanced optimization, operations growth and leadership development. Show less



Kirkpatrick Dental Management

• United States
• Hospitals and Health Care

• Vice President Operations

  • Sep 2018 - Dec 2021

  Develop and implement strategies aiming to promote the organization’s mission and goals. Process bi-monthly payroll for eight practices. Process and verify all invoices for payment for eight practices. Meet weekly with owner to analyze financial and non-financial reports. Oversee office personnel, which include; work allocation, training and problem resolution, evaluate performance and make recommendations for personnel actions, motivates employees to achieve peak productivity and performance. Development and implementation of operating policies and procedures. Maintain confidentiality of patient, staff and company information. Show less



Kirkpatrick Dental Care

• United States
• Hospitals and Health Care

• Practice Manager

  • Jul 2014 - Feb 2018

  Maintain a high level of customer service at all times to patients, colleagues, and referring doctors. Schedule new and returning patients for hygiene and restorative appointments. Manage recall and inactive patient system. Gather and accurately record demographic and insurance information from patients. Prepare and organize claim forms or electronic claims, including supporting materials for submission to insurance. Assist in the resolution of problems with third party payers. Present treatment solutions and options to patients and or/submit for predetermination of benefits. Prepare patient billing statements, post payments, and seek to resolve aging accounts. Maintain petty cash and daily deposit Show less



Elite Sports Medicine + Orthopedics

• United States
• Medical Practices
• 100 - 200 Employee

• • Oct 2010 - Jul 2014

  Schedule office appointments with patients to see any orthopaedic surgeon in the practice.Maintain the personal calendar of two orthopaedic surgeons.Collect and respond to correspondence on behalf of orthopaedic surgeons, including legal requests, credentialing information, medical conference invitations, patient inquiries, requests from patient insurance companies, referring office or physical therapy records, and various medical association membership information.Compose original communications on behalf of all orthopaeodic surgeons.Send material out to new patients by mail or email, including new patient paperwork, patient privacy notice, directions, and other information about the practice. Manage personal errands as needed.Act as a liaison between high school, collegiate and professional teams to manage physician participation in practice and games. Show less

• • Oct 2009 - Oct 2010

  Serve as first point of contact for all patients and vendors in our office.Manage check-in and registration process for all appointments including physician appointments and medical imaging.Collect payments on accounts including co-pays, aging accounts and deposits for imaging and surgical procedures.Act as operator for the phone system.Respond to medical record requests.Maintain electronic scanning and queuing for all physician documentation for electronic medical record charts. Show less



Alumni Hall Stores

• United States
• Retail
• 1 - 100 Employee

• Store Manager

  • Aug 2008 - Sep 2009

  Motivate the team by communicating the Alumni Hall vision. Communicate clear expectations and hold all employees accountable for achieving goals. Recruit, hire, train, and develop a high energy and high performance team that provides a superior customer experience Consistently assess performance and provide feedback to associates through performance reviews. Recognize performance issues and develop action plans in a timely manner. Encourage team members in their job responsibilities to increase confidence and productivity. Ensure that all team members adhere to all employment policies. Create a fun and exciting atmosphere for customers to shop in and employees to work in. Supervise and direct all merchandise processing. Maintain high standards of cleanliness of the store. Show less