Experience

GotPhoto.com | fotograf.de

• Germany
• Internet Publishing
• 100 - 200 Employee

• Customer Care Agent

  • Mar 2023 - Present



Porter

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Care Guide

  • Sep 2022 - Feb 2023

  • Development of training materials and SOPs • Creating Work flows and processes • Answering Phones, emails, and chats via CRM Salesforce • Project management • Care coordination • UAT testing • Q.A.



Elevate Holistics Medical Marijuana Doctors

• United States
• Alternative Medicine
• 1 - 100 Employee

• Lead Patient Processing Coordinator

  • Dec 2021 - Aug 2022

  United States • Assisting patients with inquiries through, phones, emails, chats, and text messages • Completing state applications and ensuring all documents are provided for state approval. • Collecting intake forms, scheduling, and rescheduling patients. • Sending out appointment reminders. • Managing and resolving ticketed inquiries, requests and updates internally for my teammates via various CRMs • Processing physician's recommendations for state use. • Document verification and… Show more • Assisting patients with inquiries through, phones, emails, chats, and text messages • Completing state applications and ensuring all documents are provided for state approval. • Collecting intake forms, scheduling, and rescheduling patients. • Sending out appointment reminders. • Managing and resolving ticketed inquiries, requests and updates internally for my teammates via various CRMs • Processing physician's recommendations for state use. • Document verification and authentication • Encouraging sales decisions. • Raising up doctors' concerns and inquiries • Working within an EHR to assist patients with intake forms and medical history forms Show less



Parallel

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Customer Care Representative

  • Sep 2020 - Dec 2021

  Florida, United States This role began on site initially and transferred to a permanently remote status. • Assisting customers with all inquiries via phone, email and live chat in an inbound/outbound call center environment. • Using knowledge of cannabis and Surterra product knowledge to encourage appropriate buying decisions. • Sales, lead generation, and upselling. • Data entry • Following all company standard operating procedures to ensure compliance. • Daily using Customer and Flourish… Show more This role began on site initially and transferred to a permanently remote status. • Assisting customers with all inquiries via phone, email and live chat in an inbound/outbound call center environment. • Using knowledge of cannabis and Surterra product knowledge to encourage appropriate buying decisions. • Sales, lead generation, and upselling. • Data entry • Following all company standard operating procedures to ensure compliance. • Daily using Customer and Flourish CRM software to provide these services. • Exhibiting personal accountability and initiative in regards to attendance, punctuality, organization, time management and flexibility. • Brand Ambassador Show less



iAnthus

• United States
• Manufacturing
• 1 - 100 Employee

• Dispensary Aide

  • Feb 2020 - Sep 2020

  Tallahassee, Florida, United States • Assisting patients via phone, and face to face. Cash handling, mitigating complaints and patient requests. • Following standard operating procedures and company guidelines to ensure compliance. • Data entry, upselling, and sales. • Maintaining store cleanliness daily per company standards. • Providing side by side training for newly hired employees, • Exhibiting personal accountability in regards to attendance, punctuality, organization, and time management. Daily using… Show more • Assisting patients via phone, and face to face. Cash handling, mitigating complaints and patient requests. • Following standard operating procedures and company guidelines to ensure compliance. • Data entry, upselling, and sales. • Maintaining store cleanliness daily per company standards. • Providing side by side training for newly hired employees, • Exhibiting personal accountability in regards to attendance, punctuality, organization, and time management. Daily using Zendesk, CRM software, to provide exemplary customer service. • Assisting patients via phone and email in a inbound and outbound call center environment. • Mitigating complaints and requests for patients through CRM Zendesk • Placing orders on behalf of patients and encouraging appropriate buying practices using product and cannabis knowledge. • Exhibiting personal accountability and initiative in regards to attendance, punctuality, organization, and time management. Show less



Surterra Wellness

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Customer Care Advocate

  • Nov 2017 - Jan 2020

  Tallahassee, Florida Area This role began on-site initially and transferred to a permanently remote status. • Assisting customers with all inquiries via phone, email, and live chat in an inbound/outbound call center environment. • Using knowledge of cannabis and Surterra product knowledge to encourage appropriate buying decisions. • Sales, lead generation, and upselling. • Data entry • Following all company standard operating procedures to ensure compliance. • Daily using Customer and… Show more This role began on-site initially and transferred to a permanently remote status. • Assisting customers with all inquiries via phone, email, and live chat in an inbound/outbound call center environment. • Using knowledge of cannabis and Surterra product knowledge to encourage appropriate buying decisions. • Sales, lead generation, and upselling. • Data entry • Following all company standard operating procedures to ensure compliance. • Daily using Customer and Flourish CRM software to provide these services. • Exhibiting personal accountability and initiative in regards to attendance, punctuality, organization, time management and flexibility. • Brand Ambassador Show less