Mary Frederick, SHRM-CP
Human Resources Business Partner at Innovetive Petcare- Claim this Profile
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Bio
Credentials
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SHRM Certified Professional (SHRM-CP)
SHRMJul, 2021- Nov, 2024
Experience
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Innovetive Petcare
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United States
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Veterinary Services
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1 - 100 Employee
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Human Resources Business Partner
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Apr 2021 - Present
• Support 2800+ Employees• Provides day-to-day performance management guidance to management (coaching, counseling, career development, disciplinary actions)• Manages, investigates and resolves complex employee relations issues• Consults with management, providing HR guidance when appropriate• Provides HR policy guidance and interpretation• Identifies training needs and participates in evaluation and monitoring of training programs to ensure success and that goals are being met• Wellness program management• Plan and execute strategic HR initiatives• Onboarding and terminations management• Unemployment claims Management• FMLA leave administration• Benefits administration• Integration support for new clinics and hospitals• Maintain employee information in Paycor and Paycom• Maintain compliance with federal, state, and local employment laws and regulations and recommend best practices Show less
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Human Resources Generalist
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Aug 2019 - Apr 2021
• Support 1200+ Employees• Multi-State Payroll for 1200+ Employees• Consults with management, providing HR guidance when appropriate• Provides HR policy guidance and interpretation• Plan and execute strategic HR initiatives• Provides day-to-day performance management guidance to management (coaching, counseling, career development, disciplinary actions)• Onboarding and terminations management• Unemployment claims management• FMLA leave administration• Verifications of employment• Benefits administration• Worker's compensation claims management• Integration support for new clinics and hospitals• Maintain employee information in Paycor• Maintain compliance with federal, state, and local employment laws and regulations and recommend best practices Show less
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Assurant
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United States
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Insurance
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700 & Above Employee
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Restoration Services Specialist
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Oct 2014 - Aug 2019
Initially worked as a bid writer. Coordinated property preservation work with vendors to accurately write bids for investors Directed bid creation and work scheduling between 350+ vendors and 20+ clients Oversaw a portfolio and ensured that 200+ property bids followed guidelines and pricing agreements Trained new employees to write bids, use software and work with vendors For the bid team, created and implemented team-building employee engagement activities Initially worked as a bid writer. Coordinated property preservation work with vendors to accurately write bids for investors Directed bid creation and work scheduling between 350+ vendors and 20+ clients Oversaw a portfolio and ensured that 200+ property bids followed guidelines and pricing agreements Trained new employees to write bids, use software and work with vendors For the bid team, created and implemented team-building employee engagement activities
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Xome Field Services (Formally Assurant)
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Austin, Texas Area
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Sr. Inspections QC Specialist at Xome Field Services
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Oct 2014 - May 2019
Promoted to manage on-shore and off-shore damage review teams and off-shore bids teams for a division of a real estate technology company that preserves foreclosed properties Oversaw damage review teams that reviewed 90,000+ property inspections a month for high liability issues Created process documents that provided the necessary information for teams to identify correct action. After improving processes and coaching overseas employees, reduced the bid kickback rate from 74% to 35%, which increased the turnaround rate Interviewed qualified candidates for Damage Review Department and provided in-depth cross-training to build a strong team Motivated and educated 12 team members to ensure accurate quality control measures Designed formal process documents and submitted to them to the legal team Communicated daily with 12+ banks and multiple company departments to ensure that all Service-Level Agreements (SLA) were completed Provided an in-depth 6-week training for an off-shore team that included how to perform the job and understand U.S. business practices Created PowerPoint presentation for training manual that was used by on-shore and off-shore bid teams Conducted employee annual reviews, oversaw professional development and projected goals Served as the Chairman of the Employee Champion Engagement committee that increased employee morale Show less
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Progressive Insurance
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United States
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Insurance
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700 & Above Employee
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Customer Service Representative
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Mar 2012 - Jul 2014
Assisted more than 100+ customers a day and led team to increase overall metrics by 15% Established an employee incentive programs to reward exceptional customer service Reviewed and explained complex laws and regulations to policyholders Met or exceeded service and quality standards every review period Consistently achieved a 97% first-call resolution Assisted more than 100+ customers a day and led team to increase overall metrics by 15% Established an employee incentive programs to reward exceptional customer service Reviewed and explained complex laws and regulations to policyholders Met or exceeded service and quality standards every review period Consistently achieved a 97% first-call resolution
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Pacific Crest Mortgage
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Desert Hot Springs CA
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Property Preservation Agent/ HR Assitant
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Jul 2009 - Mar 2012
Established a mortgage company’s first human resources position and oversaw payroll, benefits, hiring and other functions. Reviewed and negotiated benefit packages for health, PTO and wellness Created a secure employee filing system for personnel records Followed employment law practices while appropriately dealing with personnel issues such as FMLA, terminations and EEOC Completed weekly and monthly payroll utilizing ADP for 20 employees Created job descriptions to attract top talent. Utilized Facebook and other social media for recruiting purposes Interviewed, evaluated, and hired candidates Conducted background checks and processed new hire I-9 and W4 paperwork Onboarded 15+ new hires monthly Show less
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Elite Tire Service
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Las Vegas, Nevada Area
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Office Manager
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Mar 2003 - May 2009
Managed day-to-day operations for a mobile diesel mechanic company Recruited subcontractors for mechanic work Managed and maintained $150K annual budget Managed day-to-day operations for a mobile diesel mechanic company Recruited subcontractors for mechanic work Managed and maintained $150K annual budget
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Clark County Water Reclamation District
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United States
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Utilities
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100 - 200 Employee
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Human Resources Intern
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Oct 2007 - May 2008
Explained all of the human resource policies, procedures, laws, and regulations to employees. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Promptly corresponded with all applicants and coordinated and conducted interviews Posted positions through approved recruitments channels Screened all resumes prior to sending them to hiring manager for consideration. Developed cell phone policy for district Updated district policies to reflect changes in company Show less
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Education
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2006 - 2009
University of Nevada-Las Vegas
Bachelor of Science (BS), Business Administration and Management, Human Resources
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