Experience

Nellis Air Force Base

• United States
• Higher Education
• 1 - 100 Employee

• Senior Guest Services Representative

  • Oct 2022 - Present



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Inventory Control Specialist

  • Jul 2021 - Jul 2022

  Perform system directed and manual cycle counts to verify and maintain inventory accuracy. Utilize system tools to assist in validating location of inventory throughout the facility. Move inventory through out the facility physically and physically. Inspect and reconcile quantities returned with that of the return’s forms and documents. Ensure customer satisfaction through handling of product returns and exchanges. Maintain and manage a database of all product returns and exchanges. Evaluates damaged, deleted, and defective items in the system to be RTV. Obtains vendor return authorization for items and ship RTV with proper documentation. Show less



NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

• United States
• Retail
• 700 & Above Employee

• Inventory Technician

  • Jul 2016 - Mar 2019

  • Assists with reviewing shelf Not-in-Stock for Retail and DECA businesses and ensuring adherence to communication strategy for NIS Merchandise; provides assistance in the execution and compliance with Standard Operating Procedures for Perpetual Inventory Management, Planogram Integrity and Price Verification, and Label Integrity• Works under the general supervision of a replenishment Manager or designated supervisor who outlines work objectives and priorities and provides guidance and instructions on new procedures• Utilizing the Store Inventory Management System, conducts research to resolve errors related to store system processes to include, but not limited to, receipts, transfers in/out, replenishment, inventory adjustments, shipment confirmations (BOLs), returns to vendor/warehouse, etc• Completed work is reviewed for attainment objectives, technical accuracy and ability to effectively communicate and correct problems• Performs other related duties as assigned Show less

• Personalized Services Clerk

  • Jul 2014 - Jul 2016

  • Completes rental transactions and agreements for customers following established guidelines and procedures• Obtains required authorizations, signatures, imprints, addendum, confirmation numbers, and perform Preferred/Fast break, VIP, or other special services as assigned• Completes qualification procedures prior to renting vehicles• Sells programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management• Maximize up-sells and walk-up sales based on vehicle availability utilizing established sales techniques• Answers queries, makes reservations and provides ongoing service and sales support for regular business leasing accounts• Provides customers with completed contract agreement, car rental keys, and direction to location, map, and any other assistance required• Completes closing transaction procedures to include vehicle inspection for returned vehicles and verifies accuracy of closing transaction Show less



Navy Lodge

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Representative

  • Jul 2013 - May 2014

  • Assists guests in person, via e-mail, via social media, or via telephone for all communication including, but not limited to, room reservations and/or cancellations, payments, questions, check-in, check-out process, collecting payments, authorized patron verification, guest room assignments, credit card processing, express check-out requirements, etc. • Reconciles daily transactions of all accounts of the Navy Lodge ensuring complete balancing while maintaining guest service at all times • Operates telephone switchboard taking and delivering messages as required and answers inquiries • Uses a web-based Property Management System and inputs statistical data and reviews data for accuracy to develop appropriate guest history and operational reports • Verifies charges for correctness, makes appropriate changes if errors occur, and completes all system generated reports as assigned and notates any account discrepancies for action by management • Other related duties as assigned. Show less



Burns and Roe

• Cuba

• Administrative Assistant

  • Apr 2012 - Jul 2013

  • Provides support to Project Manager, Deputy Project Manager and eight Field Superintendents with demonstrated ability to improvise, improve procedures, and meet demanding deadlines • Acts as Liaison between all impacted departments to ensure proper communications and reporting practices • Collaborate with Department Managers & Superintendents on weekly postings for master reports to facilitate accurate & timely writing, editing and preparation of final copy from draft to distribution • Plan, coordinate, and organize details of company parties and events • Schedule meetings and prepare minutes of the meeting as needed • Prepare new hire packets and create new hire personnel files • Coordinate and maintain weekly attendance, personnel files, evaluations, vacation & travel records and base badges of employees • Perform general clerical duties, to include but not limited to, purchasing office furniture and supplies, photocopying, faxing, mailing, and filing. Show less



Burns & Roe

• Cuba

• Work Control Clerk

  • Nov 2006 - Apr 2012

  • Acts as primary point of contact for all routine and preventive maintenance work orders and requests for services and coordinates work between requester, responsible departments, and service contractors • Utilize MAXIMO system to track and report information related to service calls, preventive maintenance, repairs, and work order requests from receipt to completion • Maintain logs, equipment files and records, service calls and maintenance repair records, and otther data that needs to be inputted, maintained and kept current within the system • Generate daily, weekly, and monthly reports showing accomplished, pending, and scheduled work • Provides various clerical support but not limited to typing, scanning, copying, and filing of reports. Show less