AWS Cloud Engineer

• Oct 2022 - Present

Development Operations Engineer, Sr. (M3 DevOps Team)

• Aug 2020 - Aug 2022

• Design, manage, and operate services running in Amazon Web Services and Azure.• Developing, testing, implementing, and maintaining automation/scripting solutions for AWS deployments or internal tools.• Developing and designing automated deployments for operations manual task.• Provides technical expertise to the product development, database team, product support, and customer support organizations.• Collaborate with different teams to resolve any issue or work on a project.• Maintain script in GitLab repository• Maintain and create comprehensive documentations of automations, procedures, and processes, at times provide unofficial training to help other teams understand.• Mentoring junior software developers in gaining experience and assuming DevOps.• Open to take on other projects and responsibilities as necessary. Show less

Cloud System Engineer (M3 Cloud Ops Team | Provisioning Team)

• Oct 2017 - Aug 2020

• Provisioning applications and database for new and existing customers in single-tenant, multi-tenant, and hybrid environments.• Advanced troubleshooting and monitoring of service systems to ensure adequate SLA and deliverables.• Participate in problem solving such as root cause analysis to resolve issues.• Work with product development teams for monthly releases, fixes, and updates on applications.• Make sure all monitoring are properly setup and deployed for 24/7 application monitoring.• Resolve customer raised incidents related to application with or without coordination with other teams. • Maintain comprehensive documentation for new and existing processes and technical procedures. Show less

Cloud Consultant (Global Monitoring Team)

• Mar 2017 - Oct 2017

• Monitoring of applications and customers environments using monitoring tool like Sumo Logic, and Grafana.• Troubleshoot automated monitoring incidents and user-raised incidents

SAP Basis Administrator

• Mar 2015 - Mar 2017

- Making sure that Service Level set with customers are reached- Providing proactive support, reactive support and monitoring of customer’s SAP Systems- Handling escalations from customers/other teams, for process and technical issues- Resolving auto alerts (incident management) generated by our monitoring systems- Performing SAP related changes and activities required by customer and by SAP like the following:o SAP System client copy and deletiono Transports (STMS and BOBJ)o System Backup through cell managero SAP Archiving for CRM Systemo SAP printer configurations and spool management/administrationo Batch job scheduling, management/administrationo SAP system user profile maintenanceo Kernel Patch Upgrade- Doing problem management for incident reduction- Selected as cell lead that is responsible on plotting schedule, access checking and team daily operational management. Doing regular coaching to engineers to make sure we all meet business requirements and perform with their best.- Created process and technical guide documents for different SAP tasks and activities that pave way in standardizing how change and certain system activities are to be performed. Show less

Remote Desktop Engineer

• Feb 2013 - Mar 2015

• Receives incident tickets from level 1 support• Manages local & roaming profile issues• Checks servers to make sure user profiles are properly shared and have correct permissions• Troubleshoots SCCM Clients on users’ machines• Rejoin machines to domain• Supports special technologies like Token/Digipass management, Citrix related issues, Blackberry issues and Secure email issues

Service Desk Analyst

• Sep 2011 - Feb 2013

• Receives incoming calls from users and creates call tickets or incident tickets• Do password reset for machine login, SAP login & other shell application• Assist users on any smartcard related issues• Do basic troubleshooting on software related issue including Microsoft office issues and software installation issues• Machine boot up issues• VPN issues

Global Request Desk

• Mar 2011 - Sep 2011

• Receives request tickets, call tickets and email enquiries from customers• User account creation, deletion and retention• Managing customers’ access to scripted software• Grants and removes users’ access to restricted shared drives• Changes users’ account validity and end date• Monitors request management mailbox for request related enquires from users• Do trainings for new request management agents