Experience

Self Storage Plus

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Plus 1 Specialist

  • Jul 2021 - Present



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Benefits Analyst

  • Aug 2019 - Nov 2021

• General Clerk II

  • Aug 2019 - Nov 2021

  Review all TSP-03 forms for accuracy and insure form was completed correctly with beneficiaries



Zimmerman Associates, Inc.

• Information Services
• 200 - 300 Employee

• Quality Assurance Analyst

  • Dec 2017 - Aug 2019

• Quality Assurance Specialist

  • Dec 2017 - Aug 2019

  Monitor CSR’s calls provide feedback/coaching to ensure CSR’s were following PBGC Agency Policies/Procedures when answering participants calls



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Contact Center Supervisor

  • Jul 2012 - Dec 2017

• Contact Center Specialist

  • Jul 2012 - Dec 2017

  ● Assist in the formulation of target goals for reps and teams, maintain and ensure all administrative task are met daily, hire and onboard new employees, devise processes to optimize procedures to keep CSR’s motivated, Proficient in using GNAV Pro to measure Call Center performance using key metrics via reports and active monitoring of reps. Ensure adherence to policies for attendance, keep management informed on all system issues, prepare weekly/monthly/annual results and performance reports, monitor CSR’s calls for Quality, adherence and provide feedback, review/approve Timesheets, Apply corrective action via verbal and written warnings according to company policy. Show less