Regional Customer Manager

• May 2019 - Present

Business Consultant

• Jan 2018 - May 2019

Providing project management, training consultancy and business development services. Providing project management, training consultancy and business development services.

Agile Project Manager | Industry Project

• Aug 2017 - Oct 2017

Responsible for project to create a Fintech event app, design branding and to plan and a digital marketing campaign to promote the event. Implemented Scrum Agile methodology, managing a remotely dispersed team of developers, designers and digital marketers. Responsible for project to create a Fintech event app, design branding and to plan and a digital marketing campaign to promote the event. Implemented Scrum Agile methodology, managing a remotely dispersed team of developers, designers and digital marketers.

COO | Head of Customer Service | Project Manager | Trainer | Compliance Manager |

• Jan 2004 - Jul 2016

Responsible for business development and retention while managing a comprehensive array of projects, services and products for the aviation sector. Previous roles at Liberator.aero include Head of Customer Service August 2014 - July 2016, Chief Operating Officer from January 2010 - July 2014 and Customer Service Manager from January 2004 - June 2010. Responsible for business development and retention while managing a comprehensive array of projects, services and products for the aviation sector. Previous roles at Liberator.aero include Head of Customer Service August 2014 - July 2016, Chief Operating Officer from January 2010 - July 2014 and Customer Service Manager from January 2004 - June 2010.

Business Analyst | Project Manager

• Feb 2003 - Jul 2003

Contract Project Role* Business Analysis and process mapping.* Setting up a customer service framework for a new ‘Airport Solutions’ product.* Conducting Training Needs Analysis, designing and implementing training modules and post training evaluation.* Post implementation customer support and training. Contract Project Role* Business Analysis and process mapping.* Setting up a customer service framework for a new ‘Airport Solutions’ product.* Conducting Training Needs Analysis, designing and implementing training modules and post training evaluation.* Post implementation customer support and training.

Sales Manager

• May 2002 - Jan 2003

* Planning resourses to deliver customer service within tight budgetary constraints.* Managing the sale and availability of products to maximize sales growth .* Producing detailed analysis of unit performance to help enhance profit margins.* Managing up to 70 operational staff daily. * Planning resourses to deliver customer service within tight budgetary constraints.* Managing the sale and availability of products to maximize sales growth .* Producing detailed analysis of unit performance to help enhance profit margins.* Managing up to 70 operational staff daily.

Customer Service Supervisor | Trainer | Flight Dispatcher

• Apr 1988 - Jan 2002

* Customer Service & Operations Supervisor managing up to 80 staff on a daily shift basis.* Systems and Customer Service Trainer, training over 200 staff during my tenure as Trainer.* Flight Dispatcher.* Ticket Sales Supervisor - both in Brussels and Dublin.Previous Aer Lingus roles involved experience in sales, training, and human resources, business analysis and project management but the focus was always on excellent Customer Service. * Customer Service & Operations Supervisor managing up to 80 staff on a daily shift basis.* Systems and Customer Service Trainer, training over 200 staff during my tenure as Trainer.* Flight Dispatcher.* Ticket Sales Supervisor - both in Brussels and Dublin.Previous Aer Lingus roles involved experience in sales, training, and human resources, business analysis and project management but the focus was always on excellent Customer Service.