Operations Manager

• Jul 2022 - Present

Operations Coordinator, Vegepod GmbH

• Jan 2021 - Jul 2022

Travel and Expense Specialist

• Dec 2019 - Jul 2020

Multi-National Account Manager

• Feb 2018 - Dec 2019

As a Multi-National Account Manager, I am responsible for managing all aspects of my assigned client portfolios. This includes client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials, business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues.

Management Associate

• May 2017 - Feb 2018

BCD Travel/ACTE Management Associate ProgramThe Management Associate Program (MAP) is a certified, immersive, global development program focused exclusively on corporate travel management. ACTE and BCD Travel sponsored my participation in this program allowing me the opportunity to spend six weeks traveling and meeting with professionals in the following countries: USA, Brazil, China, India, Netherlands, and Sweden. In each country, I participated in educational sessions, attended meetings with key industry professionals, attended site visits to key suppliers, cultural briefings, and other various professional development opportunities. Upon the completion of this program, I completed a six month Account Management traineeship with BCD prior to becoming a full time employee at BCD Travel. Show less

Student Board Member

• Aug 2016 - Apr 2017

- Serve as head of Public Relations for the Grand Valley State University chapter of MPI. - Collaborate with MPI Executive board in planning, organizing, and participating in a trip to Houston to act as event staff for the NFL Super Bowl in February of 2017. - Volunteer at various events event such as the Great Lakes Education Summit (November 2016). - Serve as head of Public Relations for the Grand Valley State University chapter of MPI. - Collaborate with MPI Executive board in planning, organizing, and participating in a trip to Houston to act as event staff for the NFL Super Bowl in February of 2017. - Volunteer at various events event such as the Great Lakes Education Summit (November 2016).

Event Supervisor

• Jun 2016 - Apr 2017

- Hired immediately upon completion of internship (January 2016-June 2016). Assist team in the planning and execution of 150-400 guest events, including weddings, non-profit and corporate groups. - Utilized creative design in decor placement, established relationships with vendors, ensured each event ran smoothly and quickly solved any problems in an effective, positive way. - Engaged in communication with the guests, clients, and vendors while leading a team and being an ambassador for the company. Show less

Marketing and Communications Intern

• May 2016 - Aug 2016

- Proficiency in company software such as Simpleview and Daylite. - Practiced timeliness, etiquette, and professionalism regarding answering client inquiries. - Established various itineraries and gifts for region visitors based on preference, time of stay, and budget. - Proficiency in company software such as Simpleview and Daylite. - Practiced timeliness, etiquette, and professionalism regarding answering client inquiries. - Established various itineraries and gifts for region visitors based on preference, time of stay, and budget.

Event Staff

• Apr 2016 - Apr 2016

- Crowd management in Villanova University’s student and media coverage section at the NCAA Final Four 2016. - Check credentials and ensure only qualified members were allowed access. - Shadow event management of a sports event with 74,340 spectators. - Crowd management in Villanova University’s student and media coverage section at the NCAA Final Four 2016. - Check credentials and ensure only qualified members were allowed access. - Shadow event management of a sports event with 74,340 spectators.

Front Desk Agent

• Jun 2015 - Sep 2015

- Effectively communicate information to guests regarding hotel amenities and island activities. - Operate hotel database, take calls, place reservations, and manage accuracy accounting of all rooms. - Effectively communicate information to guests regarding hotel amenities and island activities. - Operate hotel database, take calls, place reservations, and manage accuracy accounting of all rooms.

Hospitality and Event Management Intern

• May 2015 - May 2015

- Collaborate with event managers of the festival while working membership registration. - Greet and assist American Pavilion members and celebrities. - Assisting coordination and troubleshooting of VIP events and celebrity press panels. - Collaborate with event managers of the festival while working membership registration. - Greet and assist American Pavilion members and celebrities. - Assisting coordination and troubleshooting of VIP events and celebrity press panels.

Barista/Cashier

• Jan 2014 - Jul 2014

- Lead fast pace production of food and beverage while working as a barista or cashier. - Accurately counted and balanced cash drawer multiple times per shift. - Oversaw that each beverage/food item was consistently made to corporate standards. - Lead fast pace production of food and beverage while working as a barista or cashier. - Accurately counted and balanced cash drawer multiple times per shift. - Oversaw that each beverage/food item was consistently made to corporate standards.