Experience

Emaar Saudi Arabia

• Saudi Arabia
• Real Estate
• 1 - 100 Employee

• Head Of Sales & leasing Operations

  • Apr 2013 - Present

   Managing and Leading the Sales Operations division for EME the Sales Department, and ensuring the required compliance with the sales policies, processes, and procedures.  Reviewing the current sales policies, processes and procedures, and update or design new processes and procedures when required to mitigate any possible risk, and achieve an accurate audit report.  Managing, maintaining and updating the Master Database for all Projects.  Acting as the checkpoint for the availability of a unit before a sale is made by the Sales Executive  Managing the sales documents, contract printing, and contract execution until the contract is handed over to the customer and archived by the Document Control Department.  Compare and ensure that unit pricing and description matches in the master database, contracts, and Oracle  Ensure proper documentation before approving or updating any transaction in Oracle System.  Verification of Sales / Post Sales reports by extracting the daily transactions for all the Projects through the discoverer and/or Oracle database extracted to excel and segregate each transaction into New Sale, Primary Property Transfer, Secondary Transfer, Cancellations, Upgrades, Downgrades, etc.  Responsible for maintaining the list of all project completion dates and payment terms keeping (matrix) up to date.  Responsible for blocking all units that have been canceled and returned to the inventory after the coordination with the Business development team.  The contact point, in regards to unit status, with Customer Care and Post Sales.  Assist with Sales Centre’s Roaster.  Processing sales staff, and management commission as per the approved sales commission policy.  Monitor Sales Performance through the preparation of Daily, Weekly, and Monthly Sales Reports  Maintaining and updating MCI reports on a monthly and quarterly basis. Show less



Kinan

• Saudi Arabia
• Leasing Real Estate
• 1 - 100 Employee

• Manager Sales Operation & Customer care

  • Jan 2012 - Mar 2013

   Handling local and international agents’ registration.  Providing the required documents for local and international agents.  Monitor the validity of the submitted documents, as well as the progress of sales made by the agents.  Create the database of all registered local and international agents.  Registering all introductions (CIL) through local and International agents.  Processing sales agent’s commission claims upon meeting the required commission disbursement criteria and guarantee strict adherence to the set policies and procedures.  Maintaining and updating agent’s commission file.  Monitoring and evaluating the performance of the agents based on the number of provided leads, number of concluded deals including their compliance with all policies and procedures Show less



Savola Group

• Saudi Arabia
• Investment Management
• 700 & Above Employee

• Asset Manager Sales & Marketing Operations

  • Jul 2002 - Jan 2012

   Completes sales documentation accurately and ensures its expeditious transmission through the sales administration system.  Raises and dispatches invoices promptly following confirmation of loading and/or delivery.  Acts as focal point for customer enquires and ensures the appropriate Regional Sales Manager is alerted to take the necessary action.  Liaises with the Sales Operations Department to ensure to all customer requirements are recorded and auctioned. Reports any problems with meeting customer delivery requirements to the appropriate Regional Sales Manager.  Produces weekly and monthly statistical reports for the Regional Sales Manager.  Maintains a library of product information which is updated on a regular basis. Circulates Customers with product information as required.  Ensures that service levels provided by the Regional Sales Department are excellent at all times.  Works flexibly, providing cover for other Sales Administration roles when trained and competent to do so.  Ensure all safety, product quality assurance and environmental protection policies, procedures and practices are adhered to contribute to the cleanliness and hygiene of the refinery by ensuring good housekeeping practices are observed. Show less