Inventory Associate

• Sep 2021 - Present

Cargo Duty Officer

• Jul 2013 - Feb 2019

 Manage staff on duty ensuring resource allocation, high productivity, compliance with company procedures, customer airline requirements, SLA and performance indicators or targets. Ensure all staff are allocated tasks commensurate with their job role and as per valid training; and that new joiners have buddies assigned to them until on-the-job training is released to perform unsupervised tasks Acting Duty Manager – Airside/Landside Ensure roster and the time-cards of his or her team are uploaded and punched in to the system accurately in order to release the pay of all on-time by meeting the deadline set by the company Enforce compliance with safety and security requirements and to take appropriate corrective action on violations or unsafe practices Enforce compliance with laws, regulations, procedures and customer airlines requirements and take part in audits. Identify hazards and mitigate or eliminate risks Provide management with business improvement suggestion and feedback on areas requiring improvements Manage staff leave of absence and appraisals Obtain overview of critical shipments such as VIP/DIP/VAL/PER/AVI/HUM etc. to be handled in the shift Ensure that operations are conducted in a structured manner i.e. proper housekeeping, work areas are maintained in an organized manner. Ensure that emphasis is laid on health and safety issues, within and outside warehouse. This includes, but is not limited to safety, shoes, ear plugs, safe driving etc. Ensure liaison with police, customs, agents and regulators to have a smooth operational process Ensure that storage is done in proper and safe by the staff/ operators Ensure on time flight and truck departures and that activities are performed within the agreed SLA’s Ensure the shipments to flown as booked and on time delivery as per the agreed SLA’s Compile shift reports and handover as per company procedures Show less

Cargo Supervisor

• Feb 2011 - Jul 2013

Manage staff on shift ensuring resource allocation, high productivity, compliance with company procedures. customer airline requirements, SLA and performance indicators or targetsEnsure all staff are allocated tasks commensurate with their job role and as per valid training; and that new joiners have buddies assigned to them until on-the-job training is completed and staff is released to perform unsupervised tasksEnsure roster and the time-cards of his or her team are uploaded and punched in to the system accurately in order to release the pay of all on-time by meeting the deadline set by the companyEnforce compliance with safety and security requirements and to take appropriate corrective action on violations or unsafe practicesPromote a just safety culture fostering open reporting of hazards, near misses, errors, incidents and accidents; and ensure that any quality, safety and security issues are immediately reported as per reporting guidelines; and corrective I preventive actions are put in place to regain compliance or improve the operationsCompile shift reports and handover as per company proceduresEnforce compliance with laws, regulations, procedures and customer airlines requirements and take part in audits. Identify hazards and mitigate or eliminate risksActing Duty Officer – Airside/LandsideLandside SupervisorExport/ Import Warehouse SupervisorSupervisor in the Delivery SectionSupport the daily airline handling operational activities providing coordination with various airport departments and customer airlinesPrepare daily workload by shift in regards to the flight schedule and plan resources for handlingEnsure delivery of cargo to shipside as per defined SLAsEnsure on time flight departures by adhering to cut off timesEnsure high level of safety by monitoring ULD parking, storage as per airside rules and airline requirementsMaintain constant liaison with all sections to communicate all direct airline operational information Show less

Senior Cargo Assistant

• Jul 2002 - Feb 2011

interacting with customers to provide information in response to inquiries about serviceshandle and resolve customer's complaintsresolve complaints about billings and service provided by phoneManaging AdministrationData entry process & customer service - enter shipping information into a computerCalculate load weights for different aircraft compartments, using charts and computersPrepare manifests showing shipments, mail, and freight weights, and transmit data to destinationsDetermine the quantity and orientation of cargo, and compute an aircraft's center of gravityAdvise clients on transportation and payment methodsCheck import/export documentation to determine cargo contents, and classify goods into different feesContact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairsDetermine method of shipment, and prepare bills of lading, invoices, and other shipping documentsDirect or participate in cargo loading in order to ensure completeness of load and even distribution of weightEstimate freight or postal rates, and record shipment costs and weightsInspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goodsKeep records of all goods shipped, received, and storedNegotiate and arrange transport of goods with shipping or freight companiesRetrieve stored items and trace lost shipments as necessaryRoute received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipmentCoordinate and supervise activities of workers engaged in packing and shipping merchandise.Maintain a supply of packing materials, warehouse operationObtain flight numbers, airplane numbers from dispatchers, and record data on airplane flight papersDocumentation and cutting airway bills, counter staff Show less