Experience

Lead Development

• France
• Business Consulting and Services

• Sales Director and customer managment

  • Feb 2016 - Present

  Lead development (Hidd Saadiyat) Director of Sales and Customer Management Feb 2016 – Present Leading the Sales, Marketing and Customer services Team by setting up the strategy for the commercial Sales, Marketing and Customer Service by capturing growth opportunities, developing plan to strengthen business outcomes and building up relation with Ultra/High-Net-Worth individuals Key Responsibilities:  Setting up plans for handover of 600 high end Villas  Selling more than 150 high end villas  Maximize collection through direct contact and relationship  Setting up plans for launching new projects  Hire and train and manage commercial team Significant Achievements o Total selling of 750M of high end villas o Finalize all customization and special design cases o Full hand over and communication plan o Full marketing and communication strategy for new projects Show less



ALDAR Properties PJSC

• Senior Customer Service Manager

  • Aug 2008 - Present

  Leading the operations of Aldar – Sorouh Customer Services Department post merger of the two companies in 2012. Key Responsibilities: • Setting up and establishing call center and CRM covering 10,000 customers and 18,000 units • Implementing fast track operational Customer Service Department to cover JD, process, procedures and business objectives. • Developing and implementing tailored solution to different project and customers, leading operations for identification of new revenue streams during down turn market. • Establishing handover process for residential and commercial units. • Monitoring and reviewing the performance of PM/FM service providers. Significant Achievements • Focused on delivery of major projects that includes: o Sky and Sun Tower (1,500 units) o Tala and B2Tower (600 units) o Gate Tower (3,600 units) o Golf Gardens (400 units) o Al Ghadeer (2,200 units) o National Housing Al Falah (4,500 units) • Successfully achieved the handover of 500 units (through projects such as Raha Beach, Raha Gardens, Al Batan Villas, etc.). • Successfully merged all customer service departments and processes, within the allocated time period. • Achieved a target collection of over AED 10 billion from residential and office spaces. • Developed a post sales process to carry out the services without any human errors, which led to a collection of AD 5 million per month on average. • Established a call center with 24*7 operations with the ability to handle 6,000 calls per month. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Country Commercial Manager

  • Feb 2004 - Apr 2008

  Led the commercial country operations by capturing growth opportunities, developing strategy to strengthen business outcomes, leading sales and marketing operations and developing continuity and growth initiatives. Key Responsibilities:• Identified local market opportunities and growth to create a durable client base for positioning DHL as Market Leader. • Enabled long/short term business plans and strategy tailored to follow up on the executions, feedback and make alteration as required to ensure successful outcome of the strategy• Restructured the work force to ensure commercial company strategy targets are met and executed.• Successfully implemented a special service facility center for the USA Army in Iraq to ensure timely delivery of equipment and documentations to green zone.Significant Achievements• Increased revenue by 20% annual growth for $10 mill.• Increased of net profit by 18%.• Increased day to day retail revenue by additional net annual income of $1.0 Million Show less

• National Retail Manager

  • Feb 2000 - Jan 2004

  • Restructured and expanded the retail operations in Saudi, while targeting and achieving an increase in market share, profitability, increase in bottom line business and employee development. • Implemented aggressive marketing retail strategy adding $10.0 million turn over to the company business.• Developed/executed training programs focusing on career development & new recruit motivation.• Assisted in the finance and budgeting process to develop new cost component/model.• Assisted the regional manager in setting up plans and programs in the region besides offering continuous support. Show less



Amman insurance co.

• Iraq
• Insurance
• 1 - 100 Employee

• Marine Insurance Manager

  • Jun 1996 - Feb 2000

  Developed the Business Process to handle sales insurance, claims and settlement. Assisted in introducing, implanting new Management Information System based on Oracle database to automate process. Developed the Business Process to handle sales insurance, claims and settlement. Assisted in introducing, implanting new Management Information System based on Oracle database to automate process.



Alamo Rent A Car

• United States
• Leisure, Travel & Tourism
• 400 - 500 Employee

• Station Manager

  • May 1991 - Aug 1995

  Managed the day to day rental operation; ensured effective staffing level at all times. Dealt with customer issues and complaints and lead the coaching and training for staff. Managed the day to day rental operation; ensured effective staffing level at all times. Dealt with customer issues and complaints and lead the coaching and training for staff.