Senior Product Owner

• May 2021 - Present

Product Owner

• Sep 2019 - Apr 2021

Business Analyst

• Jan 2019 - Sep 2019

• Analyze and evaluate information and business process requirements to translate user requirements into functional ones through “Software Requirements Specification” document.• Provide practical solutions in consistence with the overall business operating model(s) and in compliance with quality standards and technical requirements to meet the business needs.• Provide support and assistance to the development team clarifying functional requirements • Coordinate with the testing team to assure the compliance of system with the business requirements and implementation of final solutions within the constraints of the Business Case in terms of quality, functionality and ease of use. • Participate in user acceptance and oversee all system development life cycle activities to reach successful customer delivery . • Maintain user confidence and protect operations by keeping information confidential.• Creating flowcharts and swim lanes diagrams for better understanding of existing or new features.• Assisting product owner in prioritizing new requirements. Show less

Editorial Quality Assurance Specialist

• Feb 2017 - Dec 2018

• Review manuscripts with “Publish Unaltered” status and approve them for acceptance if they meet our quality standards.• Check manuscripts against the Editorial Screening checklist and identify non-detected concerns .• Ensure that the Editorial Assistants have taken proper action regarding the concerns previously issued by the Editorial Screening Team.• Check the review process to ensure that there are no oversights.• Revise all communications related to manuscripts to ensure that any raised concerns were dealt with adequately.• Check special issues to make sure that they are no violations, or ethical concerns.• Communicate omissions (if any) to editorial staff and follow up with them until their resolving.• Reject manuscripts that do not qualify acceptance after obtaining the approval of Editorial Quality Assurance Team Leader.• Handle investigations of post publication claims and tasks assigned by Editorial QualityAssurance Team Leader.• Anticipate quality or publication ethics risks and escalate them to Editorial Quality Assurance Team Leader.• Suspend production/publication process of papers with updates needed afterAcceptance and follow up on them until released in a timely manner. Show less

Editorial Screening Specialist

• Jan 2016 - Feb 2017

• Generate XML and HTML files for manuscripts, using the Editorial Quality System (EQS) and the Data Analytics System (DAS) to suggest the most suitable editors and reviewers for the manuscripts, and to facilitate the reviewers work process.• Check SCIgen Detection Tool results on the Editorial Quality System (EQS) to detect SCIgen generated papers (fake papers).• Evaluate the length of a manuscript to make sure that it meets Hindawi’s standards.• Perform rigorous searches to make sure that the manuscript neither has been published elsewhere nor is under review elsewhere.• Search authors’ history to make sure that there are no sanctions or policies preventingthem from submitting their manuscripts to the journal and to make sure that authors were not involved in any unethical misconduct.• Review the manuscripts’ files (main PDF, cover letter, and supplementary material) to confirm that there are no missing items and that they are suitable to start the reviewprocess.• Ensure that the subject matter of a manuscript falls within the scope of the journal’s coverage to fulfill the publication’s standards.• Review the manuscript’s type to guarantee that it is submitted with the right type • Review the manuscripts’ references to detect any potential citation manipulation (i.e.,whether their purpose is to increase the number of citations to a given author’s work or to articles published in a particular journal).• Check if there is a possible conflict of interests between Guest Editors and authors by scrutinizing the authors’ publications.• Compose an email with all the concerns resulting from the initial screening of the manuscript which is automatically sent to the Editorial Assistant or to the author(s) through the system under the name of the Editorial Assistant handling the manuscript.• Take the proper action on screened manuscripts by approving, rejecting, or transferring them to a more appropriate journal. Show less

Manuscript Analytics Specialist

• Jun 2015 - Dec 2015

• Receive manuscripts from the Manuscript Tracking System (MTS) in order to get themreviewed and edited before publishing.• Download the XML file, and search by the organization tools for authors’ ID, affiliationsID, and domains to fill in the authors’ data.• Upload the XML file to reviewers and editors finder organization tools to generate listsof suggested editors and reviewers.• Search for the references’ Electronic IDs (EIDs) on the organization’s reference program.• Contact the In-house Screening Specialists and/or Editorial Assistants in case of anycorruption or challenge found regarding the author’s IDs to clear any disputes.• Reviewer checking process: Search potential reviewers’ history to make sure that thereare no sanctions preventing them from submitting their review reports to the journal. Show less

Data Harvest Specialist

• Mar 2013 - Jun 2015

• Searching for potential authors’ email addresses.• Validating data or gathering data for different tasks.

Cutomer Service Representive

• Sep 2011 - Oct 2012

Act as a frontline interface with customers of Etisalat companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide an Etisalat global customer service standard. Act as a frontline interface with customers of Etisalat companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide an Etisalat global customer service standard.