Property Consultant

• Nov 2017 - Present

Customer Service Representative

• Feb 2017 - Present

• Answer inbound calls, direct customers to the correct response area. • Present the project to the customers. • Assist the Customer Service & Sales team in the day to day operations. • Generate operational reports for management as needed. • Connect with other departments and the higher management for customer needs. • Discuss and give feedback to the customer manager, Commercial director & CEO. • Answer inbound calls, direct customers to the correct response area. • Present the project to the customers. • Assist the Customer Service & Sales team in the day to day operations. • Generate operational reports for management as needed. • Connect with other departments and the higher management for customer needs. • Discuss and give feedback to the customer manager, Commercial director & CEO.

logistics specialist & Assistant Manager

• Jan 2013 - Nov 2016

• Assist Operations Manager in supervising daily operations of organization. • Educate operations team on best practices, company policies and service excellence standards. • Assist in interviewing, recruiting, training, performance evaluation, termination activities and promotion.• Determine staffing requirements, work assignment and schedules for new projects. • Generate operational reports for management as needed.• Follow up the damage/missing items at the warehouse and take the appropriate action with the Websites.• Follow up the shipments movement till delivery to the warehouse.• Contact the websites in case of shipping delay to accelerate shipping. Show less

Admin Assistant

• Mar 2012 - Jan 2013

• Communicating courteously with customers by telephone, email, letter and face to face.• Being involved in staff recruitment and appraisals.• Training staff to deliver a high standard of quality.• Manage the recruiting, hiring, and system training of all future hires.• Manage calendar for Operational Manager.• Assist in resolving any administrative problems.

Customer Service

• Nov 2011 - Mar 2012

• Resolve customer complaints via phone, email, or social media.• Cancel or upgrade accounts.• Assist with placement of orders, refunds, or exchanges.• Place or cancel orders.• Suggest solutions when a product malfunctions.• Inform customers about new deals and promotions.• Sell products and services.• Handle changes in policies or renewals.

Senior Telesales

• Sep 2011 - Nov 2011

• Supervise day-to-day operations of telesales team and ensure targets are met. • Carry out telesales through outbound calling to new and potential clients. • Achieve various sales targets in respect of calls made and sales secured as agreed by management. • Generate leads using a variety of different strategies. • Supervise day-to-day operations of telesales team and ensure targets are met. • Carry out telesales through outbound calling to new and potential clients. • Achieve various sales targets in respect of calls made and sales secured as agreed by management. • Generate leads using a variety of different strategies.