Experience

Crystel.co

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Specialist

  • Jun 2020 - Present

  • Participates in customer and client listening programs to identify customer needs and expectations. • Monitor the effectiveness and quality of incoming calls and emails. • Determine weaknesses in performance and establish solutions to improve. • Ensure compliance with the company’s quality systems. • Identify process improvement opportunities. • Generate and maintain feedback and coaching documentation. /Provides feedback to call center team leaders and managers. • Offer daily feedback via verbal & written communication. • Ability to work and complete projects without supervision, self-motivated. Show less