Marvin Laag

Customer Success Specialist at Premio
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Contact Information
us****@****om
(386) 825-5501
Location
Cebu, Central Visayas, Philippines, PH

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Credentials

  • Build a Full Website using WordPress
    Coursera
    Nov, 2020
    - Nov, 2024
  • Increase SEO Traffic with WordPress
    Coursera
    Nov, 2020
    - Nov, 2024
  • Use WordPress to Create a Blog for your Business
    Coursera
    Nov, 2020
    - Nov, 2024

Experience

  • Premio
    • Israel
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Success Specialist
      • Dec 2022 - Present

  • IONOS
    • Germany
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Second Level Technical Support Representative
      • Jul 2017 - Dec 2022

      - Resolve escalated cases from Level 1 teammates - Conduct coaching as continues improvement and learnings - Communicate with backend team to resolve tickets - Assist teammates in handling website and email migration - Process website and email backup requests - Reproduce and isolate website problems to identify the root cause - Handle email setup and configurations (IMAP, Exchange, Outlook Web App) - Taking care of domain registration and processes - Expert in WordPress, part of daily customer support - Web Hosting account administration - Install Plesk and settings configuration - Advanced knowledge in SSH usage and WordPress CLI commands - Report innacuracy in Knowledge-based articles Show less

  • Venus Pawnshop Inc.
    • Information Technology Support Specialist
      • Mar 2014 - Jun 2017

  • oDesk
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Account Representative
      • 2012 - 2014

Education

  • Father Saturnino Urios University
    Bachelor's degree, Information Technology
    2008 - 2012

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