Marvine Arce

Desktop Support Engineer at Sutherland Global Services
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Contact Information
us****@****om
(386) 825-5501
Location
Calabarzon, Philippines, PH

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Experience

    • Philippines
    • Information Technology & Services
    • 100 - 200 Employee
    • Desktop Support Engineer
      • Apr 2014 - Present

      Job Description  Participates in-site projects and initiatives Support/assist end-users with IT-related problems in a responsive and service oriented manner.  Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and required software/applications.  Perform minor repairs on company IT equipment.  Assist SMEs with installation and implementation of new software, systems and critical equipment.  Participate in site’s projects and initiatives.  Creates KB Articles for end-users.  Provide orientation to users concerning the proper usage of hardware and software as per company policy.  Ensure that Systems Security Settings are in place and prepared on the Client and InfoSec Audits.  Performs upgrades and patches Show less

    • Production Engineer
      • May 2011 - May 2013

      Job Description  Responsible for the operation of two first process and two final process machines (2-0-2) based on work manuals.  Responsible for troubleshooting semi-major mechanical & electrical machine trouble.  Responsible for maintaining the good quality of the product by performing in-process inspection, self-inspection, beginning check, and PM check.  Submit product samples for peel strength test, and WB loop for QC testing.  Helps in the prevention of producing poor quality products.  Other Responsibilities  Maintain 5S on machines and the working area to avoid accident.  Prepare all necessary materials such as endorsement sheet and work record for the next shift.  Report any abnormalities and accidents to immediate superior.  Performs other tasks that may be deemed necessary by management as need arises. Show less

Education

  • National College of Science and Technology - Dasmariñas City, Cavite
    Bachelor of Engineering (B.Eng.), Computer Engineering
    2006 - 2011

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