Marvin "Tyrone" M.

Customer Care Officer at Galileo FX
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Contact Information
us****@****om
(386) 825-5501
Location
Negros Occidental, Western Visayas, Philippines, PH

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5.0

/5.0
/ Based on 2 ratings
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Kizsa Grace Javier

Tryone is one of the best team lead I have. He always support us to our endeavors and provide contructive feedback for our development. He is one key contributors in our company with his leadership and loyalty.

Daniel Dennis S.

As Marvin's direct Manager at Transcom, I've worked closely with him over the past 2 years, sharing the same floor area most of the time. Marvin showed excellent team management skills and consistently reliable at all times. He never stops learning ensuring that his team gets all the help they need. His coaching skills were extraordanaire and spot on, since He's handling newly hired employees. His focus and dedication towards work is truly amazing!

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Experience

  • Galileo FX
    • Software Development
    • 1 - 100 Employee
    • Customer Care Officer
      • Jul 2023 - Present

      Supports sales, forex trading and promote business to forex traders. Attend chats and email concerns of the client. Supports sales, forex trading and promote business to forex traders. Attend chats and email concerns of the client.

  • Upwork
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Global Operations - Wholesale E-commerce
      • Jul 2020 - Present

    • Head Of Human Resources / Talent Recruitment
      • Mar 2021 - Jun 2022

    • General VA - Team Manager
      • Mar 2020 - Jun 2020

      Managing team of VAs with their daily routine task, ensure completion, leading the team to the success of the business and for ther career growth.

  • CMIT Solutions, LLC
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Global Talent Partner
      • Nov 2022 - Present

      Fintech and Business Analyst Talent recruiter. CMIT Solutions provides responsive, professional IT support and technology services for your business, performing proactive maintenance, monitoring, and backups — everything necessary to ensure an efficient, safe, and reliable IT environment. Fintech and Business Analyst Talent recruiter. CMIT Solutions provides responsive, professional IT support and technology services for your business, performing proactive maintenance, monitoring, and backups — everything necessary to ensure an efficient, safe, and reliable IT environment.

  • Upwork freelance
    • Mobile Gaming Apps
    • Talent Recruiting Services
      • Oct 2022 - May 2023
  • Elite Mobile Locksmiths Ltd
    • United Kingdom
    • Motor Vehicle Manufacturing
    • Chief Operating Officer / General Manager
      • Feb 2022 - Feb 2023

      Overlooking people in the operations and the Bacolod Site. Design and implement business strategies, plans, and procedures Set comprehensive goals for performance and growth Establish policies that promote company culture and vision Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.) Lead employees to encourage maximum performance and dedication Evaluate performance by analyzing and interpreting data and metrics Write and submit reports to the CEO in all matters of importance Assist CEO in fundraising ventures Participate in expansion activities (investments, acquisitions, corporate alliances etc.) Manage relationships with partners/vendors Show less

  • Infinity Hoop
    • United States
    • Talent Acquisition Recruiter
      • Jul 2022 - Aug 2022
  • Wigler Group
    • United States
    • Professional Services
    • 1 - 100 Employee
    • Executive Assistant Office Manager - Talent Recruiter
      • May 2022 - Jul 2022
  • NextStay Australia
    • Executive Assistant / Property Manager / Head of Customer Service / Talent Recruiter
      • Jun 2019 - Jun 2021
  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Supervisor of Operations
      • Sep 2013 - Jun 2019

    • Quality Assurance Specialist
      • Nov 2011 - Sep 2013

      Scope of support: • Providing high level feedback to the agents via the coach, auditing customer surveys, monitoring Zero Tolerance Issues, transcribing customer’s comments and responsible for providing weekly report to operations by posting it thru intranet.• Performing regular transaction monitoring and calibration sessions, Supporting team leaders on setting up action plans and coaching to their agents, reporting quality scoring, attending quality, operations and client live listening call calibration and provide high level feedback, delivering effective coaching notes to the agents by auditing their regular call, providing quality escalation feedback for calls that needs immediate attention from the agent and from their team leader.• Responsible to correct agent behavior by listening their calls and make sure that they follow what was being expected from our clients Show less

    • Customer Service Representative / Floor Support
      • May 2011 - Nov 2011

  • Acadsoc Limited
    • Hong Kong
    • Education Management
    • 1 - 100 Employee
    • English Teacher
      • Jul 2018 - Dec 2018
  • TELUS International Philippines
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Business Analyst
      • Feb 2010 - Oct 2010

Education

  • De La Salle University
    Bachelor of Science - BS, Computer Science
    2007 - 2009

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